What are the responsibilities and job description for the Dispatcher position at Viking Heating & Air Conditioning LLC?
Company Description
Established family owned business servicing the Miami Valley for 18 years.
Role Description
This is a full-time on-site role for a Dispatcher at Viking Heating & Air Conditioning LLC, located in Miamisburg, OH. The Dispatcher will be responsible for coordinating and scheduling service calls, managing technician dispatch, and maintaining communication with both clients and service technicians. Additional tasks include tracking and updating service records, optimizing routes for efficiency, and handling customer inquiries and emergency service requests promptly.
Qualifications
Established family owned business servicing the Miami Valley for 18 years.
Role Description
This is a full-time on-site role for a Dispatcher at Viking Heating & Air Conditioning LLC, located in Miamisburg, OH. The Dispatcher will be responsible for coordinating and scheduling service calls, managing technician dispatch, and maintaining communication with both clients and service technicians. Additional tasks include tracking and updating service records, optimizing routes for efficiency, and handling customer inquiries and emergency service requests promptly.
Qualifications
- Experience with scheduling and dispatching services
- Strong organizational and time management skills
- Excellent communication and customer service skills
- Proficiency in using dispatch software and basic computer applications
- Ability to multitask and work in a fast-paced environment
- Knowledge of HVAC systems and terminology is a plus
- High school diploma or equivalent; additional qualifications or certifications are advantageous