What are the responsibilities and job description for the Branch Operations Manager position at Viking Group?
The Branch Operations Manager is responsible for all safety, administrative, personnel, financial and internal functions of the location. Provides leadership to staff to optimize established levels of business performance objectives service, productivity and quality. Responsible for organizing, motivating and leading the branch operations team. The Branch Operations Manager will be accountable for key performance metrics.
RESPONSIBILITIES:
- Provides leadership role in ensuring a safe work environment.
- Maintains compliance with applicable government regulations. Ensures environmental health and safety responsibilities are followed.
- Conducts monthly safety meetings and routine audits.
- Maintains DOT compliance on drivers and vehicles.
- Ensures the highest standards are maintained for safety, housekeeping in compliance with company policies.
- Provides leadership to multiple departments - Customer Service, Warehouse, Fabrication.
- Ensures company SOPs are being followed in both Fabrication and Warehouse.
- Maintains communication between the branch and District Operations Manager.
- Understanding of P&L, Budget and Capital Planning.
- Initiates and builds customer relationships with existing and new customers.
- Addresses and resolves customer complaints in a timely manner.
- Ensures that product is being shipped that is of high quality and on time and complete.
- Develops multi-year branch business plan.
- Manages operations so that productivity and budgetary goals are met.
- Ensures appropriate staffing levels to meet service, financial and operational support demands.
- Responsible for hiring, training, development and retention of associates.
- Conducts new employee interviews and conduct annual employee reviews.
- Ensures all duties of the business are covered.
- Performs other duties as assigned.
EXPERIENCE:
- 4-yr degree or equivalent leadership experience
- Excellent communication skills, ability to express well-reasoned independent thought
- 2-yr management or leadership experience
- Proficient in all aspects of MS Office
- Ability to consistently deliver projects on time and on budget
- Customer service experience
- Ability to develop and execute business plans
- Previous experience with P&Ls, Budget and Capital Planning
- Forklift experience
- Experience in handling multiple projects and job at one time (multi tasking)
