Front Desk Office Assistant

Join our team as a Front Desk Office Assistant and be the welcoming voice of our company. We are seeking a friendly and organized individual to interact with customers by phone and email and provide essential administrative support to management and field employees. If you enjoy creating a positive first impression, demonstrate a customer first attitude, and thrive in a fast-paced team environment, we encourage you to apply today!

Since 1972, Viking has been a Texas tradition in commercial and residential fencing, vertically integrated building materials, and construction jobsite rental services. We are a dynamic growth company serving customers in Austin, DFW, San Antonio, and Houston. Our teammates at Viking make the difference, so we are proud to be the destination of choice for top talent in the industry.

The Front Desk Office Assistant is a full-time onsite, non-exempt position in North Austin. This role has career advancement opportunity as the company continues to grow and expand.

Key Duties & Responsibilities

• Answer and direct all phone calls; make outgoing calls throughout the day to customers as needed.
• Enter new leads into CRM
• Forward phone calls and online leads to our sales team accordingly.
• Enter all new jobs into our system daily.
• Process deposits from customers.
• Manage office supplies and equipment.
• Update company and customer contact information as changes occur.
• Create daily deposits sheet in Excel and scan in all checks that arrive via mail, FedEx, UPS, etc.
• Provide administrative support to all team members as necessary.
• Complete special projects as needed.
• Other duties as assigned by direct supervisor.

Knowledge, Skills & Abilities

• 1-2 years of front office or administrative support experience required
• High School Diploma/GED required, some college preferred
• Customer First attitude (internal & external)
• Bilingual (English & Spanish) preferred
• Must have reliable transportation as this is an in-office position
• Excellent written and verbal communication skills, attention to details and accuracy, ability to multi-task
• Proficient in Microsoft Office (Excel, Outlook, Word).

Work Environment & Physical Demands

·         Typical work hours are Monday-Friday 7:00am-4:00pm.

·         Business casual dress attire.

·         Ability to use a computer approximately 6-8 hours per day.

·         Ability to perform with frequent interruptions and/or distractions.

·         Ability to perform effectively under conditions of fluctuating workload.

·         Ability to use telephone and email to communicate.

·         Ability to work at a desk approximately 6-8 hours per day.

·         Must have the ability to bend, stoop and frequently lift approximately 15lbs.