Director, Outbound

Job Summary:

Reporting to our Vice President of Sales, you will be responsible for leading a 60 person sales team. This role drives revenue growth through proactive outbound sales strategies.

In this role, you will build predictable and scalable outbound sales funnel processes.  You will ensure the department operates as a high-performing, revenue-generating channel by equipping agents with the right tools, messaging, and opportunities to effectively convert leads into sales.

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Job Responsibilities:

Strategic Leadership

• Develop and execute outbound sales strategies aligned with company goals.
• Monitor emerging trends and adjust strategies to maintain competitive advantage.
• Establish and execute KPI metrics (targets, goals, and strategic objectives) in collaboration with leadership.

Revenue Growth & Process Optimization

• Create detailed plans to deliver revenue targets and optimize conversion strategies.
• Refine scripts, workflows, and KPIs to boost efficiency and increase revenue.
• Ensure execution of outbound lead qualification with integrity and efficiency.
• Develop consistent best practices for prospecting, messaging, and campaign follow-up.

Team Management & Performance

• Own and scale the sales process, including hiring, coaching, and empowering managers.
• Monitor key KPIs and coach teams to improve performance and drive revenue.
• Ensure adherence to operational standards and compliance protocols.
• Manage documentation, payroll accuracy, performance tracking, and training initiatives.
• Proven ability to manage and motivate virtual staff

Cross-Functional Collaboration

• Partner with Marketing to drive lead generation and revenue growth.
• Collaborate with Technology teams to implement enhancements and support sales operations.

Data-Driven Decision Making

• Analyze metrics using tools like Power BI and CRM platforms to inform strategy and improve outcomes.

Communication

• Work closely with stakeholders at all levels, from senior leadership to individual contributors.
• Facilitate open dialogues and promote a culture of transparency and collaboration.
• Foster inclusive communication and ensure all team members are heard and supported.

Job Requirements:

• Experience: 5–10 years in outbound sales, with 5 years in leadership roles in high-growth environments. BA/BS Degree preferred.
• Tech-Savvy: Experience with CRM systems, Power BI, and emerging tools like AI and ChatGPT.
• Analytical & Strategic: Able to interpret data, set KPIs, and adjust tactics based on trends.
• People Leader: Skilled in coaching, performance management, ability to communicate and manage relationships with senior executives
• Cruise Industry Fit: Experience in travel, hospitality is a plus

What We Offer You:

• Highly competitive compensation plan.

• Salary range $135,000 - $160,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications, and other relevant business considerations.
• Historic annual average commission of $60,000 (based on overall department performance and the terms of the applicable commission plan)
• Employees are eligible for annual discretionary bonus.
• 401(k) plan with company match.

• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue paid vacation days based on your company tenure, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel Leisure. No other cruise line has ever received these same honors by both publications at the same time.

Salary : $135,000 - $160,000