What are the responsibilities and job description for the Claims Administrator position at Vigilantics?
Job Title: Senior Claims Administrator – Public Sector Relief Program
Company: Vigilantics
Location: Remote (U.S.-based)
Employment Type: Contract / Full-Time (Contingent on Award)
About the Role
Vigilantics is seeking a Senior Claims Administrator to lead the administration of a multi-year, public-sector relief program for a confidential government client. The program involves managing a high-volume portfolio of individual claims and overseeing the full lifecycle of a structured relief/settlement process.
This role is contingent on contract award and is ideal for someone who has previously handled complex, multi-million-dollar settlement or relief programs involving hundreds of claimants.
Key Responsibilities
- Design and manage the claims administration process, including forms, workflows, and documentation.
- Oversee the full lifecycle of claims: intake, review, determination, communication, and closeout.
- Process and track electronic submissions using a secure case management or claims platform.
- Evaluate claims and calculate individual awards based on established criteria and program rules.
- Draft and send clear, professional claimant-facing notices and correspondence.
- Coordinate with internal and client stakeholders (legal, finance, program staff) to resolve issues.
- Support payment processing, tracking, and reconciliation in coordination with finance.
- Maintain audit-ready records and prepare periodic status reports and a final closeout report.
- Safeguard sensitive personal and financial information in line with strict confidentiality and data security requirements.
Minimum Qualifications (Required)
Please apply only if you clearly meet these criteria:
- 5–10 years of experience in claims administration (not just general case management).
- Direct experience administering large-scale settlement, restitution, or relief programs in the public or quasi-public sector (e.g., civil rights, employment, consumer, or similar programs).
- Proven involvement in at least one multi-million-dollar fund or program with hundreds of claimants.
- Demonstrated ability to manage a high-volume caseload (e.g., dozens of claims per week) with strict deadlines.
- Hands-on experience with secure electronic intake and tracking systems (claims/case management tools, custom databases, etc.).
- Strong understanding of payment and basic tax-reporting considerations related to settlement or award payments.
- Excellent written communication skills and comfort drafting clear instructions and notices to claimants.
- Exceptional attention to detail, organization, and documentation skills.
Preferred Qualifications
- Prior experience with employment-related, civil rights, or similar legally sensitive programs.
- Experience working with government agencies or public-sector clients.
- Background in both program design and day-to-day claims processing.
- Familiarity with data privacy, confidentiality, and security best practices.
Work Environment & Schedule
- Location: Remote within the United States.
- Schedule: Full-time during peak claims periods; flexibility required to meet program milestones.
- Duration: Multi-year program (subject to contract award and client timelines).
Background, Confidentiality & Security
- Role involves handling sensitive personal information.
- Final candidates must pass a criminal background check.
- Must sign and comply with a Non-Disclosure Agreement (NDA) and follow all security and confidentiality protocols.
Pay: $49,705.83 - $59,860.79 per year
Benefits:
- 401(k)
- Life insurance
- Paid time off
- Professional development assistance
Work Location: Hybrid remote in Pikesville, MD 21208
Salary : $49,706 - $59,861
