Product Repair Technician

Supervision

Reports to: Service Operations Supervisor

 

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

 

Your Role and Impact

Under general supervision, the Product Repair Technician is responsible for testing, diagnosing, and performing technical repairs on company products to ensure they meet established performance standards. The Technician aims to optimize repair efficiency while upholding ViewSonic’s commitment to quality and reliability. This role also includes maintaining the tools and equipment necessary for accurate measurement and effective product repair.

 

 

Day to Day Responsibilities

• Inspects and analyzes video characteristics of defective returned products to identify sources of malfunction.
• Tests monitors, interprets results and performs necessary troubleshooting techniques to mechanical, electrical units and/or controls to diagnose defects or malfunctions.
• Performs electronic adjustments based on diagnostic findings.
• Repairs or replaces defective parts and makes necessary adjustments to equipment or machines using hand tools
• Repairs or replaces defective components and performs precise adjustments to equipment or machinery using appropriate hand tools.
• Updates product firmware as needed to ensure optimal performance.
• Performs final monitor testing to verify the integrity and effectiveness of completed repairs.
• Evaluates product compliance against established vendor and internal specifications to ensure quality standards are met.
• Documents product performance and repair outcomes accurately.
• Maintains laboratory equipment and ensures a clean, organized work environment.
• Handles product unpacking, cleaning, repackaging, and double-boxing for secure shipping.
• Performs additional related duties as assigned.
• May be required to conduct onsite repairs or service calls.   
  
  

Your Profile

• High School Diploma
• Minimum of 1 year of hands-on troubleshooting experience in a repair depot or similar technical environment
• Technical certifications such as CompTIA A are highly desirable
• Skilled in diagnosing and repairing a variety of electronic devices, including computer displays, projectors, and related equipment
• Understanding of technical terminology and specifications related to display technologies
• Proficient in computer usage, with the ability to read and interpret engineering documentation and specifications
• Effective verbal and written communication skills

What’s in it for you:

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
• Career development within product repair and/or technical support

 

Work Environment & Requirements

• Office Presence: Full-time in office, 5 days per week
• Environment: Works in a large, open, well-ventilated warehouse. May be subject to some variations in temperature, normally not to the extreme.
• Physical Effort: On a regular basis lifts 50 pounds without assistance. On occasion lifts 70 to 90 pounds with assistance.
• Hazards: Negligible, little or no exposure to hazards

 

At ViewSonic, we do more than just, “See the Difference.” We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.