Triage Assistant/FT- Adult Crisis Stabilization Unit (CSU) - Lawrenceville, GA.

View Point Health

Job Title: Triage Assistant 

Job Code: SST011/ Social Services Tech 2 or T1601/Personnel Services Worker

Shift: FT/40-hours per week

Job Hours: 2nd Shift/Evening (3-11pm) and Nights(11pm-7am) weekends and holidays required

Base Location: Lawrenceville, GA.

Division/Department/Program:  Adult Crisis Stabilization Services (CSU)

View Point Health is a partner with DBHDD that provides individual and group counseling, medication management, recovery and crisis stabilization services for behavioral health and developmental disabilities. We serve adult clients with psychiatric crisis intervention and stabilization services as well as substance use disorders.

We offer a multidisciplinary approach to treatment services. Our recovery approach is with Dialectical Behavior Therapy (DBT), mental health clinical support services, substance use support and medication management. Our goal is to provide person-centered care and utilize a trauma-informed approach to our client and their treatment.

A Crisis Stabilization Unit (CSU) operates 24 hours/7 days a week (including weekends and holidays) to provide a safe and structured environment for clients experiencing a mental health crisis. The services are like residential treatment but provide a higher level of care due to the acuity of the clients who are in crisis. Our units operate much like a psychiatric hospital.

A client typically stays at the CSU about 5 – 7 days to ensure he/she is stable from the prompting event of their crisis prior to discharge. Clients do not leave the facility during their stay with us.

Additionally, we offer a Temporary Observation Unit (TOU) at the Adult Crisis Stabilization Unit. In our TOU area, we provided evaluation services within a 23-hour period to determine whether an admission to the Crisis Stabilization Unit or inpatient psychiatric facility is needed or if the client would be able to be stabilized with more intensive outpatient (rather than inpatient/hospital) service setting. During time on TOU a client may or may not be on an involuntary status and will be assessed by a nurse, physician, and clinician. A paraprofessional and CPS may also provide services during this time to assess the clients’ overall needs and level of care. In addition to the initial assessment, clinicians may also provide crisis intervention services, individual and family counseling services as well as case management to assist in determining client plan at end of their 23 hours stay.

 Duties & Responsibilities:

• Facilitate admissions into Crisis Stabilization Unit (CSU), as well as assist with flow of admissions into Temporary Observation Unit (TOU).
• Complete triage referral logs, verify insurance coverage, complete prior and concurrent authorizations, and ensure timely response to all calls. 
• Request initial and concurrent treatment authorizations within allotted time frames. 
• Request accurate and clear information about referrals, register and discharge individuals from program in the ECR and CSP Platform as appropriate.
• Monitor the CSP Platform board for potential admissions, and documents any review, acceptances, or denials. 
• Research and/or respond to referral sources' questions and other requests for information or assistance.
• Function as the entry point for referrals to the program and make an initial determination of the possibility of the caller's eligibility for services.
• Performs general administrative support for the unit such as scanning and uploading to ECR, filing, faxing, printing, and general clerical work as needed. 
• Supports direct care to meet ratio or due acuity.
• Schedules and manages transportation orders for clients being admitted to the facility or sent for medical evaluation. this includes verification of address and tracking of completed trips versus no-shows.
• Assists clients with receiving timely pick-ups for all scheduled trips.
• Assists with calculating census, BHL tracker, KPI's monthly, triage audit, AMA, and acuity tracker reports and tracking. 
• Completes admissions documentation: consent, insurance information, etc.
• Answers intake phone, screens, responds to emails/fax regarding admissions inquiries, and reviews referrals, to include determining the caller's needs, providing clear and correct information to the caller about routine processes for admission, or refers calls to the appropriate staff members, or alerts appropriate staff if the call is of an emergency nature.
• Records clear, accurate and complete telephone messages and routes them to appropriate staff.
• Greets clients and other visitors promptly and courteously. Determines their needs, responds to their routine questions, and secures any necessary information. directs them to correct locations. 
• Assist with visitation and scanning visitors logs to corporate compliance.
• Attends treatment team and takes daily treatment team notes.
• Prepares and sends outgoing documents, FAX's, emails, and other materials, according to established procedures and confidentiality regulations.
• Classifies, sorts, transfers and/or files records and other materials using standard procedures. Maintains the confidentiality of clinical record information. Secures appropriate releases of information as needed. 
• Uploads and scans charts into client ECR.
• Conducts follow-up calls to clients after discharge and follows-up on suicide prevention protocols. (If applicable)
• Maintains databases, logs, and other records of routine information.
• Compiles information from these sources and other data sources as necessary.
• Generates and distributes reports that are accurate and timely.
• Maintains an organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.
• Other related duties as assigned.

Minimum Qualifications:

High school diploma/GED and two (2) years of job-related experience in a social services-related position; or one (1) year of experience at the lower-level Social Services Tech 1 (SST010) or position equivalent.

Preferred Qualifications: 

• Bachelor's degree in a related field from an accredited college or university AND experience in clerical skills and data tracking.
• 1 year of experience working in an inpatient or CSU environment
• 1 year experience working in admissions in an inpatient setting.

Requirements/Competencies:

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.
• Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Company contributes 7.5% of salary to 401(a) Retirement Plan
• Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day!
• No employee deduction for Social Security – means more money in your paycheck!
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
• Qualified employer for Public Service Loan Forgiveness (PSLF)
• Clinical supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer: View Point Health is an Equal Opportunity Employer. View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area.  It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.