Program Assistant - IDD - (Specialty Services) - Clayton Co.

View Point Health

Job Title: Program Assistant - (IDD Services)

Job Code: GSS081/Admin. Support 2

Shift: Full-Time (40 hours per week on average)

Job Hours: Times May Vary

Base Location: Onsite / Clayton Co.

Division/Department/Program: Intellectual Developmental Disabilities (IDD) Services

Full-time X

Part-time

PRN

Exempt

Nonexempt X

The Program Assistant for Intellectual Developmental Disabilities (IDD) Services provides administrative and operational support to IDD program leaders. The program Assistant is responsible for record management, monitoring appointments and authorizations, EHR document maintenance, compliance support, and administrative functions that support daily service delivery. The Program Assistant provides support to ensure administrative procedures and documents are organized and updated to meet agency policy, program procedure(s), and regulatory standards. This role requires flexibility with changes in prioritized tasks to meet unscheduled audits, inspections, and new projects and/or program activities.

Duties & Responsibilities 

• Provide administrative support to IDD leadership and day program staff. 
• Monitor scheduled appointments, re-assessments, annual reviews, and required service activities. 
• Track service authorizations, renewal dates, approvals, and expiration dates. 
• Maintain authorization logs and notify staff of upcoming renewals. 
• Scan, upload, index, and maintain client records in the Electronic Health Record (EHR). 
• Assist with record audits and preparation for inspections, audits, and licensing reviews. 
• Monitor attendance records and prepare correspondence, reports, spreadsheets, and meeting materials. 
• Maintain files, rosters, emergency contacts, and program documentation. 
• Coordinate purchase orders, supplies, and administrative processes supporting services. 
• Provide high quality customer service to clients, families, guardians, and providers. 
• Support quality assurance activities and corrective action tracking. 
• Conduct activities that support Health & Safety requirements 
• Perform other duties as assigned. 

Collaboration & Professional Expectations

• Maintain solution-focused, collaboration and communication with internal leadership, team members and external stakeholders
• Participate in meetings, trainings, and professional development to remain current in best practices
• Demonstrate emotional intelligence, professionalism, cultural competence, and alignment with the organization’s mission, vision, and values

Minimum Qualifications:

High School Diploma or GED and two (2) years of administrative, healthcare, human services, or related experience.  

Preferred Qualifications 

• Associate degree in a related field. 
• Experience in IDD, behavioral health, or healthcare services. 
• Experience with EHR systems. 
• Proficiency in Microsoft Office applications. 

Requirements/Competencies:

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.
• Any combination of training and experience which would have enabled the applicant to acquire the necessary knowledge, skills and abilities.

Note: Some positions may require a valid driver's license.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.