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View Point Health
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Job Title: IT Engineer
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Job Code: ITP161/IT Support Specialist 2
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Shift: Full Time (40 hours per week average
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Job Hours: Times May Vary
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Base Location: Lawrenceville, GA
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Division/Department/Program: Business Operations (IT)
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Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.
Duties& Responsibilities:
- Passionate about IT service delivery including privacy, security, and operations focus.
- Communicate with users remotely and on-site (desktop support) to resolve technical issues and close support tickets.
- Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile, and applications.
- Provide strong Microsoft Office 365 and Mobile Device troubleshooting to resolve client issues.
- Utilize working knowledge and experience with Office 365/Exchange Online configuration and troubleshooting to support clients.
- Configure, provision, and deploy new hardware, including laptops, printers, and network infrastructure.
- Responsible for user account management in Active Directory, Exchange Online, and other platforms. This includes creation, removal, changes, and password resets.
- Utilize strong working knowledge of local and wide area networking (subnetting, routing, layer 2/3 operations), protocols, firewalls, Windows Server, and virtualization. This includes knowledge and troubleshooting of DHCP, DNS, external name resolution issues, AD replication, and VPN.
- Perform after-hours work as needed for on-site support, infrastructure and server maintenance, and circuit upgrades.
- Serve as a point of escalation utilizing in-person and remote support engineering.
- Other related duties as assigned.
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Minimum Qualifications:
High school diploma or GED AND six (6) months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Qualifications:
- Three (3) years of related work experience in a broad spectrum of IT-related disciplines.
- Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results.
- Ability to develop, follow, and adhere to defined processes.
- Excellent communication skills, both written and verbal.
- Must be end-user focused, able/willing to provide over-the-top customer service, and be passionate about solving IT problems.
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Requirements/Competencies:
- Must be able to lift 20 pounds.
- Requires long periods of sitting/standing.
- Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
- Candidates for selection must pass a criminal background check (including fingerprinting).
- Must pass a pre-employment drug screen and subject to random drug screens.
Note: Some positions may require a valid driver's license.
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Benefits (for qualified employees):
- State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
- Company contributes 7.5% of salary to 401(a) Retirement Plan
- Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day!
- No employee deduction for Social Security – means more money in your paycheck!
- Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel.
- Qualified employer for Public Service Loan Forgiveness (PSLF).
- Clinical supervision, training, and continuing education opportunities available.
- Flexible hours available, including telehealth from home!
View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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