Sleep Order Specialist

Essential Duties and Responsibilities:

Responds to and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.

• Prepares and confirms orders in EMR system to match what fulfillment warehouse has distributed to patient
• Tracks outbound shipments to patients via UPS/FedEx/USPS to confirm they are delivered timely
• Ensures orders are confirmed accurately and timely
• Works with various departments to ensure patients achieve great customer service experience
•  Consistently demonstrates courtesy to all clients and co-workers on the job
• Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect
• Maintains strict confidentiality of the patient and client information
• Demonstrates competence and knowledge in all work-related activities
• Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
•  Displays ability to listen attentively and an eagerness to learn new skills
• Other responsibilities and projects as assigned

Qualifications:

• High school diploma or Equivalent preferred
• General DME knowledge
• Competency in processing sleep therapy equipment orders
• General computer knowledge
• General knowledge of Microsoft Office and similar programs

Preferred Knowledge, Skills and Abilities:

• High level of skill working with computers and various software programs
• Must exhibit strong problem-solving skills
• Verbal and written communication skills
• Willingness to seek additional work when assigned task are completed
• Displays an eagerness to learn new skills
• Always acts professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum
• Performs other duties as assigned by Management
• Exhibit strong organization skill for efficient production of accurate orders
• Ability to multi-task in a fast-paced environment

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Essential duties and responsibilities may change at any time, with or without notice.