What are the responsibilities and job description for the CSR/Intake Specialist position at VieMed?
Essential Duties and Responsibilities
- Learns and maintains knowledge of current patient database and billing system.
- Has proper phone etiquette and represents Home Sleep Delivered, LLC in a professional manner.
- Obtains patient demographic and health insurance information; collects co-pay if appropriate.
- Enters patient information into the computer system.
- Verifies & records insurance benefits.
- Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management.
- Able to read through and understand medical documentation effectively.
- Interacts professionally with physicians, patients/family, and Co-Workers.
- Schedules set ups, as called into Home Sleep Delivered, LLC, by physicians or physician’s office staff, per policy and procedure.
- Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
- Communicates appropriately and clearly to Manager, and other superiors.
- Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
- Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff.
- Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
- Manages and operates computer equipment safely and correctly.
- Completes other duties, as assigned.
Minimum Qualifications:
- High School Diploma required
- 1-3 years of administrative experience in an office setting preferred.
- Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.
Physical Demands:
- Sitting at desk
- Operation of office equipment and computer