What are the responsibilities and job description for the Bilingual Patient Relations Specialist position at VieMed?
Essential Duties and Responsibilities:
- Answer calls from patients and other stakeholders
- Communicate effectively in both English and Spanish to assist patients with their inquiries
- Coordinate with other teams to ensure first call resolution
- Provide support such as explaining services and billing to patients
- Solid understanding of the products and services offered by the company to assist callers
- Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
- Address patient concerns and de-escalate issues when necessary
- Follow up with patients to ensure their needs are met and are satisfied with the service
- Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.
Minimum Qualifications:
- High School Diploma or equivalent.
- Outstanding customer service skills as evidenced by prior experience.
- 1-3 years’ work-related experience in a health care setting preferred.
- Language Proficiency: Fluent in both English and Spanish with excellent verbal and written skills in both languages required.
Preferred Knowledge, Skills, and Abilities:
- Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.
- Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
- Understands and adheres to confidentiality requirements in relation to patient information
You will be expected to work during regular business hours, Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.