What are the responsibilities and job description for the Patient Account Representative position at VieMed Healthcare?

Responsible for answering inbound phone calls/emails to the Billing Office.
Responsible for addressing patients' questions regarding their accounts, collect payments, and establish payment plans.
Escalates patient complaints directly to supervisor or manager if unresolved.
Duties include (but not limited to)

Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers per Company policy.

Establishes and maintains effective communication and good working relationships with patients/family, and other internal teams for the patient’s benefit.
Communicates appropriately and clearly to Manager/Supervisor, and other superiors. Reports all concerns or issues directly to Revenue Cycle Manager and Supervisor
Other responsibilities and projects as assigned.

Requirements:

High School Diploma or equivalent
Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
Learns and maintains knowledge of current patient database and billing system
Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
Knowledge of policies and procedures to accurately answer questions from internal and external customers.
Utilizes initiative while maintaining set levels of productivity with consistent accuracy.

Experience:

Skills:

Apply for this job

Receive alerts for other Patient Account Representative job openings

Patient Account Representative