What are the responsibilities and job description for the Customer Service Representative position at VieMed Healthcare?
Key Responsibilities
By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.
- Provide Exceptional Customer Service: Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
- Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
- Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
- Accurate Data Entry: Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
- Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.
By submitting your application and participating in the interview process, you acknowledge and consent that interviews, video meetings, phone screenings, and other recruiting interactions may be recorded for evaluation, training, quality assurance, compliance, and hiring purposes. These recordings may be reviewed by authorized company personnel and may be processed using artificial intelligence or automated tools to assist with notetaking, transcription, scheduling, candidate evaluation support, and other recruiting functions. No employment decision will be based on automated processing. By submitting an application and participating in the interview process, you acknowledge and consent to the recording and processing in accordance with applicable laws and company privacy policies.