Slot Technical Supervisor

• Leads Slot Technicians in providing fast, friendly, courteous, and helpful service to all guests.
• Directly supervises Slot Technicians including providing team members with schedules, work assignments, training, directions, accountability for results (follow-up), rewards, disciplinary actions, information, and performance reviews.
• Insures all machine repairs are performed in a timely and professional manner and all documentation is completed thoroughly and accurately.
• Assigns Slot Technicians to daily tasks.
• Keeps current with the latest slot industry technical developments and makes recommendations to management to ensure that Viejas is always on the "forefront" of relevant trends.
• Safeguards company assets.
• Responsible for the installations, removal, conversion, and relocation of games.
• Makes certain that all slot areas are clean and safe.
• Insures that all laws, gaming regulations, policies and procedures are followed.
• Promotes teamwork within Slot Operations and with other departments.
• Practices Viejas Guest Service Standards while performing job duties and responsibilities.
• Expected to learn new platforms and products as well as assisting others in the learning process.
• Coordinate with and assist Slot Supervisors.
• As directed by the Slot Technical Manager, responsible for administration and maintenance of all gaming machines, systems, and sub-systems.
• Performs all other related duties as assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Must be 21 years of age, or older.
• AA Degree in Electronics preferred, but not mandatory • California Responsible Beverage Service Training required upon hire.
• 1 to 2 years related experience and/or training or equivalent combination of education and experience.
• 3 years management experience.
• 3 years slot performance experience.
• Ability to maintain a high level of confidentiality.
• Ability to work in a fast paced, high pressure environment while demonstrating good personal relations/guest service skills.
• Strong verbal, written and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Good supervisory skills with the ability to resolve problems as they arise and handle situations in an expedient manner.
• Must be a self-starter with the ability to adjust to change.
• Computer literate with working knowledge of MS Word and Excel a plus.
• Ability to work flexible schedules including days, weekends, overnight and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. It is the policy of the Viejas Band to give preference in hiring to qualified applicants in the following order: 1) Viejas Tribal Members and 2) other Native Americans.