What are the responsibilities and job description for the Resident Experience Coordinator– Student Housing position at Vie Management?
Who We Are
At Vie Management, we foster an environment where ideas are valued and put into action. We combine structure with creativity, teamwork with entrepreneurial spirit, and professionalism with personality.
Our commitment to diversity and inclusion allows us to attract and retain top talent. By embracing our team’s unique perspectives and experiences, we create innovative solutions that inspire exceptional lifestyles.
We are seeking a Resident Experience Specialist to serve as the welcoming face of our student housing community in Tuscaloosa, AL. This role is perfect for a detail-oriented, hospitality-driven professional who enjoys engaging with residents, delivering outstanding customer service, and supporting daily operations.
What You’ll Do
- Serve as the first point of contact for residents, guests, and visitors with a warm, professional welcome
• Deliver exceptional customer service by assisting with inquiries, requests, and concerns
• Support move-in and move-out coordination for residents
• Handle front desk operations, including phones, key control, and resident record updates
• Assist with community events and resident engagement activities
• Conduct local outreach with universities, businesses, and organizations to build partnerships
• Collaborate with maintenance and housekeeping teams to ensure property standards are upheld
• Follow up on maintenance requests and track completion in a timely manner
Who You Are
- Friendly, approachable, and service-oriented
• Highly organized and able to multitask in a fast-paced environment
• Empathetic, fair, and a clear communicator
• Entrepreneurial “go-getter” with strong leadership presence
• Passionate about hospitality, resident life, and community building
Qualifications
- 1 year of experience in customer service, hospitality, or front desk roles
• Student housing or property management experience preferred
• Strong interpersonal and problem-solving skills
• Basic proficiency in Microsoft Office and property management software (Entrata preferred)
• Team player with an energetic and positive attitude
Why Vie Management
- Competitive pay and growth opportunities
• Supportive, diverse, and inclusive culture
• Opportunities to participate in resident events and community initiatives
• A fun, fast-paced, and people-centered work environment
Salary : $18