What are the responsibilities and job description for the Community Operations and Leasing Manager position at Vie Management?
Vie Management is seeking a Community Operations & Leasing Manager to lead leasing performance while supporting day-to-day community operations across a portfolio of Washington DC communities, including rent-controlled property.
This role is ideal for a sales-driven, creative leasing professional who understands how strong operations, compliance, and resident experience directly impact leasing success. The Community Operations & Leasing Manager will drive traffic, close leases, ensure compliance with DC rent control regulations, and collaborate closely with operations and maintenance teams.
Key Responsibilities
Leasing & Sales Performance
- Drive leasing traffic, occupancy, and revenue through proactive sales strategies
- Conduct engaging tours and effectively close prospective residents
- Build and maintain strong relationships with prospects and residents
- Track leasing activity, traffic, and conversion metrics
- Support renewal efforts through proactive communication
Community Operations & Collaboration
- Partner with maintenance and operations teams to ensure units are rent-ready
- Conduct regular community walks to assess unit readiness and overall presentation
- Communicate operational timelines clearly to support leasing expectations
- Understand building operations to confidently answer prospect and resident questions
Rent Control, Compliance & Administration
- Maintain working knowledge of Washington, DC rent control regulations and Fair Housing laws
- Prepare and manage leases, renewals, rent increase notices, and required resident communications
- Ensure leasing activity complies with local regulations and company policies
- Maintain accurate leasing files, reports, and resident records
Marketing & Community Engagement
- Collaborate with Marketing on leasing campaigns and promotional efforts
- Participate in resident events and outreach initiatives
- Assist with creative leasing strategies to stand out in a competitive market
Leadership & Professional Standards
- Lead by example with professionalism, urgency, and customer focus
- Support and mentor leasing team members as needed
- Maintain a solutions-oriented approach to challenges and resident concerns
Qualifications
- 3–5 years of experience in leasing, property management, or residential sales
- Experience working in a rent-controlled or regulated housing environment (DC preferred)
- Proven sales and closing experience
- Strong understanding of community or building operations
- Excellent communication, organization, and time-management skills
- Proficiency with property management software (Entrata preferred)
- Experience with Microsoft Office (Word, Excel, PowerPoint)
What We’re Looking For
- Sales-minded and results-driven
- Creative, confident, and relationship-focused
- Organized and detail-oriented
- Comfortable balancing leasing goals with operational requirements
- Thrives in a fast-paced, team-oriented environment
Why Vie Management
At Vie Management, we value innovation, collaboration, and individuality. We foster a diverse, inclusive workplace where employees are empowered to bring ideas forward, take ownership of their work, and grow professionally while creating exceptional living experiences for our residents.