Director of Operations

MISSION STATEMENT

Boudreaux's New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond. At Boudreaux's New Drug Store, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where Boudreaux's leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve. Our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one's determination and the help of medical professionals.

About the Role:

The Director of Operations in a pharmacy setting is responsible for overseeing and optimizing all operational aspects to ensure efficient, compliant, and high-quality pharmaceutical services. This role involves strategic planning, resource management, and process improvement to support both clinical and business objectives. The Director will lead cross-functional teams, coordinate with regulatory bodies, and implement best practices to enhance patient safety and satisfaction. They will also manage budgets, vendor relationships, and technology integration to drive operational excellence. Ultimately, this position ensures that the pharmacy operates smoothly while meeting all legal, ethical, and professional standards.

Minimum Qualifications:

• Bachelor’s degree in Pharmacy, Healthcare Administration, Business (any concentration) or a related field.
• Minimum of 1 years of experience in a management setting.
• Proven leadership experience managing multidisciplinary teams.
• Strong ability to learn pharmacy laws, regulations, and accreditation standards.
• Demonstrated ability to manage operational resources effectively.

Preferred Qualifications:

• Master’s degree in Healthcare Administration, Business Administration, or Pharmacy.
• Experience with pharmacy management systems and healthcare IT solutions.
• Familiarity with quality improvement methodologies such as Lean or Six Sigma.
• Previous experience working in a hospital or large healthcare system pharmacy.

Responsibilities:

• Develop and implement operational strategies to improve pharmacy workflow and service delivery.
• Manage daily pharmacy operations, including inventory control, staffing, and compliance with healthcare regulations.
• Lead, mentor, and evaluate pharmacy staff to foster a collaborative and high-performing work environment.
• Coordinate with clinical teams to ensure seamless integration of pharmacy services with patient care.
• Ensure adherence to all federal, state, and local pharmacy laws and regulations.
• Collaborate with vendors and suppliers to maintain optimal inventory levels and negotiate contracts.
• Drive continuous quality improvement initiatives to enhance patient safety and operational efficiency.
• Utilize data analytics to monitor performance metrics and inform decision-making.
• Represent the pharmacy in internal and external meetings, advocating for operational needs and improvements.
• Manage and solve issues with patients and providers

Benefits: 

• PTO.
• Health, dental, and vision insurance.
• 401k program

Skills:

The Director of Operations will apply leadership and communication skills daily to guide and motivate pharmacy teams, ensuring alignment with organizational goals. Analytical skills are essential for interpreting operational data, identifying inefficiencies, and implementing process improvements. Knowledge of regulatory requirements is critical to maintain compliance and patient safety. Financial acumen is used to manage budgets, control costs, and optimize resource allocation. Additionally, proficiency with healthcare technology and pharmacy management software supports effective decision-making and operational oversight.