What are the responsibilities and job description for the Support Services Supervisor (Spanish Bi-Lingual) position at Vida Inc.?
Job Title: Support Services Supervisor (Spanish Bi-Lingual preferred)
Program: Support Services
Supervisor: Support Services Manager
General Summary
The Support Services Supervisor, is an experienced Supervisor who assists with leadership, further develop our programs, and partners with other community service organizations to meet the unmet needs of our patients and clients. All duties and responsibilities are performed in support of Vida’s mission, vision and statement of faith.
Primary Responsibilities
- Ability to mentor/translate for clients (who are primarily Spanish speaking), patients and residents
- Teach a Spanish class once a month
- Mentor a caseload of Spanish/English speaking clients
- Make client intake appointments for Spanish/English speaking clients
- Research and manage Spanish/English community resources
- Give direction to maintain and update Community Resources Binder
- As Office Staff Supervisor:
- Take Spanish program inquiry phone calls for Vida Support Services
- Schedule, screen and conduct client intake appointments
- Mentor supervision
- Answer scheduling questions
- Assist and partnership on play dates
- Strategic goals work pertaining to program development and bi-lingual role
- Projects and tasks as needed and assigned by Support Services Manager
- Represent Vida in the Spanish community
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving:
Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Customer Service:
Manages difficult or emotional patient/resident/client situations; Responds promptly to patient/resident/client needs; Solicits patient/resident/client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication:
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication:
Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork/Professionalism:
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality Management/Quality:
Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Organizational Support:
Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities.
Qualifications
- Expresses full agreement with corporation’s Statement of Faith and Mission Statement
- Ability to comply with the policies and procedures of the organization
- Dependable, stable, and capable of following through on commitments
- Expresses a sincere desire to reach out to abortion-vulnerable and abortion minded women
- Would never refer or advise a woman to have an abortion. When a situation arises where a woman’s life is at risk, the clinic advocates taking measures to preserve her life, hoping that the woman and her child can both be saved.
- Ability to respect confidentiality
- Knowledge of Microsoft Office including Excel, Word and SharePoint
- Excellent oral and written communication skills
- Highly organized with attention to detail
- Drive to continually improve processes
- Prior work experience supervising volunteers
- Great communication skills
- Great time management skills
- An interest in working with diverse populations and people groups
- Fluent in Spanish
The above describes the general nature of the job and is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions.