What are the responsibilities and job description for the Cheesemonger position at Victual?
The Cheesemonger’s primary role is focused on the cheese and charcuterie counter. This individual should be authentically enthusiastic about cheese and able to share that love, knowledge and enthusiasm for cheese. All employees must be concerned about sanitation and safe food handling as an overall core value. Providing consistent exceptional customer service is paramount to Victual’s reputation and success and is a requirement for all employees. Some training is expected but the ideal candidate should be knowledgeable about the various categories of cheese, have confidence in that knowledge, and able to share that knowledge, including paring suggestions, with our customers.
Reports to: Retail Store Manager
Specific Duties:
- Follow all rules regarding food safety and sanitation.
- Provide consistent exceptional customer service.
- Receive, store/stock, merchandise, rotate/flip cheeses and other food items; verify/document temperature data from coolers multiple times daily.
- Learn all about the current selections – their origin, species of milk, raw vs pasteurized, how they’re made, how long they’re aged, lactose status and any other pertinent information.
- Interact with the customer, offering samples, tasting notes, pairing suggestions and suggestion selling other add-ons.
- Cut, weigh, wrap and label cheeses and cured meats.
- Represent Victual by sampling products at private, charitable or community events on an occasional basis.
- Assist with other store duties (stocking, pricing, cleaning) during down periods.
General Responsibilities:
- Maintains the entire work area in a clean and sanitary condition and follows all safety procedures; be willing to clean throughout the day and at the end of the shift
- Keeps familiar with and observes and supports all store rules and company policies/procedures
- Correctly and accurately operates a scale and cash register
- Answers phones and takes orders for special request items
- Be willing to help out in other areas of the store, where needed
Qualifications:
- Previous customer service experience preferred.
- Culinary/entertaining experience preferred
- Extensive knowledge of, and passion for, cheese; confidence in those abilities required
- Excellent customer service skills with the ability to sell and recognize sales opportunities with customers
- Highest standards of ethics and integrity, humble, making our customers feel comfortable and important
- Outstanding verbal and written communication skills
- Highly organized and able to adapt quickly to changing priorities
- Self-motivated to succeed, meet deadlines and follow through on tasks
- Strong attention to detail for accuracy in all facets of the position
- Ability to multi-task effectively, especially during busy periods
- Ability to follow policies and procedures
- Ability to work days, evenings, weekends and holidays
- Ability to lift and carry up to 50 lbs.
- Ability to walk and stand for long periods of time
- Must be 21 or older
Please download, open the file in Acrobat Reader, complete the application, save and close the file. Then re-open the file to confirm your data saved. If you choose to email the application to info@shopvictual.com, do not enter your social security number. Alternately, you may print, manually complete and fax the application to 218-566-2696