What are the responsibilities and job description for the Field Operations Coordinator position at Victra - Verizon Authorized Retailer?
Location: Hybrid
About Us
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
Job Description
The Operations Coordinator plays a central role in driving day-to-day operational execution and continuous process improvement across the organization. This role owns end-to-end operational processes tied to field execution and serves as the primary liaison between Field Operations, GCC (Global Capability Center) partners, and SSC (Shared Services Center) teams.
Key Responsibilities
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
About Us
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
Job Description
The Operations Coordinator plays a central role in driving day-to-day operational execution and continuous process improvement across the organization. This role owns end-to-end operational processes tied to field execution and serves as the primary liaison between Field Operations, GCC (Global Capability Center) partners, and SSC (Shared Services Center) teams.
Key Responsibilities
- Own end-to-end processes tied to field execution including reversals workflows, no-pays, task management, VHI Pro-Install tracking, ship-to-home processes, and accessory count cadences.
- Ensure processes are documented, repeatable, and aligned with operational standards.
- Serve as a subject matter expert for operational process execution in the field.
- Manage Ship Exec system administration, configuration, troubleshooting, and user support.
- Provide coordination, troubleshooting, and operational support for V-Force workflows.
- Support merchandising operations including Price Card updates, POP List updates, and future merchandising tools.
- Coordinate Fleet Excellence review preparation activities and manage related disputes through resolution.
- Manage store hour updates and partner with stakeholders to ensure accurate field communications.
- Build, run, and distribute ad hoc operational reports for leadership decision-making.
- Coordinate the monthly field recognition program.
- Act as the primary liaison between Field Operations, GCC, and SSC teams.
- Partner with development and systems teams to identify process improvements and support system enhancements.
- Support testing, implementation, and rollout of operational workflow improvements.
- 2–5 years of experience in operations, coordination, or analyst roles, preferably in retail, wireless, telecommunications, or a similar environment.
- Ability to manage multiple concurrent workstreams and own end-to-end processes.
- Strong written and verbal communication skills with cross-functional partnership experience.
- Advanced proficiency in Microsoft Excel and Microsoft 365 applications.
- Experience producing ad hoc reports and translating data into actionable insights.
- Strong attention to detail, organizational skills, and process-oriented mindset.
- High school diploma or equivalent required.
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field preferred.
- Experience working with offshore or shared-services partners preferred.
- Comfort working with development teams on requirements gathering, UAT, and process improvement initiatives.
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses and exciting contests.
- Career pathing opportunities.
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.