What are the responsibilities and job description for the Customer Service Representative position at Victory Point Consulting?
Tired of the Retail Grind but Love Helping People?
If you are tired of unpredictable retail shift scheduling and erratic weekend hours, but you absolutely love interacting with people and solving problems, we want to talk to you.
Victory Point Consulting is seeking a Customer Service Representative to join our growing team.
Please Note: This is not a call center position. You won't be chained to a headset reading rigid scripts while a timer tracks your bathroom breaks. We value authentic human connection, face-to-face interaction, and personalized problem-solving.
Why Your Retail Background Makes You a Great Fit:
We find that professionals with backgrounds in retail, hospitality, or face-to-face customer service thrive in our environment. You already possess the most important skills:
- The "People" Factor: You know how to read a room, build quick rapport, and make people feel heard.
- Problem-Solving on Your Feet: You are adaptable and don’t panic when things don't go exactly to plan.
- Positive Energy: You bring a welcoming, professional attitude to work every day.
What You'll Do Daily:
- Serve as the welcoming face and primary point of contact for clients and visitors at Victory Point Consulting.
- Assist clients with inquiries, walk them through our services, and ensure an exceptional client experience.
- Handle administrative support tasks, manage scheduling, and coordinate follow-up communications.
- Collaborate directly with our consulting team to streamline daily operations and keep client projects moving forward smoothly.
What We Are Looking For:
- Experience: Minimum 1–2 years in a customer-facing role (Retail, Hospitality, Sales, or Reception preferred).
- Communication: Excellent verbal and written communication skills with a polished, professional demeanor.
- Tech Savvy: Comfortable using basic office software (Microsoft Office, Google Workspace, or CRM tools).
- Mindset: A proactive team player who takes pride in ownership of their work.
What We Offer:
- Competitive Hourly Pay: Regular, reliable income.
- Stable Schedule: 10:30 AM – 7:00 PM — No more clopenings or chaotic schedules!
- Professional Environment: Work in a supportive, collaborative office culture where your ideas are valued.
- Career Growth: We love promoting from within. This role is a fantastic stepping stone into project management or consulting support.
How to Apply:
Ready to transition your retail skills into a professional business career?
Please submit your resume along with a brief note telling us why you’re ready to make the jump from retail to corporate customer service.
Victory Point Consulting is an Equal Opportunity Employer.
Pay: $24.89 - $29.98 per hour
Work Location: In person
Salary : $25 - $30