BDC Manager

About Victory Nissan Chesterton

Victory Nissan Chesterton is part of the family-owned Victory Automotive Group, operating since 1997 with over 50 locations nationwide. We are committed to delivering exceptional experiences to our customers, employees, and communities. Our goal is to consistently meet customer needs with professionalism and integrity.

Job Details

• Salary: $50,000 to $60,000 per year
• Job Type: Full Time
• Location: Chesterton, IN 46304

Position Overview

We are seeking an experienced and motivated BDC Manager to lead and manage our Business Development Center and Internet Department. This role involves overseeing internet leads, managing inbound and outbound communication, and ensuring superior customer retention and acquisition strategies.

The ideal candidate will have automotive dealership experience, strong sales skills, and a commitment to excellent customer service. Effective leadership, communication, and interpersonal abilities are essential to succeed in this position.

Responsibilities

• Manage and respond to internet customers and leads promptly and professionally
• Assist customers with vehicle demos, selection, and purchase processes
• Hire, schedule, train, and supervise BDC and Internet Department staff
• Ensure high standards of customer satisfaction and service quality
• Support sales staff throughout deal management and closing
• Prepare and provide internet sales reports for management
• Participate in ongoing product and sales training
• Maintain a follow-up system to encourage customer loyalty and referrals

Work Hours

This is a full-time position. Specific working hours will be communicated during the hiring process.

Equal Opportunity & Work Environment

Victory Nissan Chesterton is an Equal Opportunity Employer. We provide a professional, drug-free, and non-smoking workplace and value diversity. We welcome applicants without regard to race, religion, sex, gender identity, age, disability, or veteran status.

Ready to advance your career? Apply today and join our dedicated team.

Job Requirements:

Qualifications

• High school diploma or GED required
• Experience in automotive, BDC, or internet management preferred
• Proficient computer and organizational skills
• Familiarity with CRM systems, lead management tools, and website backend platforms is preferred
• Strong phone communication and customer service orientation
• Demonstrated ability to motivate and lead staff to meet organizational goals

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!