Automotive Service Advisor

About Victory Nissan Chesterton

Victory Nissan Chesterton is part of Victory Automotive Group, a family-owned business operating since 1997 with over 50 locations nationwide. We are dedicated to providing exceptional service to our customers, employees, and communities, as well as supporting the manufacturers we represent. Our goal is to ensure every customer enjoys a professional, informative, and pleasant experience.

Job Details

• Salary: Competitive, based on experience
• Job Type: Full Time
• Location: Chesterton, IN 46304 (in-person)

Position Overview

The Automotive Service Advisor acts as the primary liaison between customers and technicians for automotive service and repair needs. This role involves understanding customer concerns, coordinating service appointments, and managing expectations regarding service delivery and repair recommendations.

Key Responsibilities

• Schedule service appointments in person or by phone, ensuring accurate diagnosis and timely service
• Communicate repair status to customers and update them if timelines change
• Recommend necessary and additional maintenance or repairs
• Coordinate repair delivery by managing customer expectations
• Verify completed repairs through quality control or road tests
• Stay informed about vehicle operations, warranties, service campaigns, and regulations including Technical Service Bulletins (TSB) and lemon laws
• Meet or exceed service level targets
• Ensure documentation compliance with industry standards and regulations
• Adhere to and enforce company safety policies and procedures
• Participate in staff meetings, training sessions, and professional development
• Perform additional tasks as assigned by management

Equal Opportunity Statement

Victory Nissan Chesterton is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Requirements:

Required Qualifications

• High school diploma or GED
• At least one year of experience at a dealer-level service facility or large automotive center preferred
• Valid, unrestricted driver’s license with a clean driving record
• Professional and dependable work ethic
• Customer service and safety focused
• Basic computer and internet proficiency
• Excellent communication skills
• Professional appearance
• Ability to read and understand instructions
• Physical ability to bend, kneel, squat, stand, and lift heavy objects as required

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!