What are the responsibilities and job description for the Financial Analyst (HIMP) – Home Improvement Loans position at Victors Home Solutions?
Description
Victors Home Solutions is one of the largest home improvement companies in the Midwest, honored to serve our homeowners with premium products, warranties, and the best customer experience in the industry. We pride ourselves on our expert workmanship in all aspects of home improvement, and hold commitment to consistent, high-quality work.
This is a customer-facing, sales-collaborating role focused on managing home improvement loan accounts throughout the sales and installation lifecycle. The ideal candidate will have experience in a sales-facing or account management role, be comfortable reviewing contracts and customer information, and have experience working in CRM and business systems.
This is not a traditional accounting or financial planning role. Success in this position comes from strong account management, attention to detail, communication, problem-solving, and the ability to work closely with Sales and Operations teams.
At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! We’re not your average job - we do everything differently here. Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work.
Here are some examples of the actual work your day would include:
-
Translate account, financing, and operational information into clear, actionable
information for Sales and Operations leaders, including building and maintaining
the reports, dashboards, and tracking tools used to monitor account activity and
performance - Communicate with internal teams and, when needed, customers to clarify
account or financing-related questions, serving as a key point of contact between
Sales and internal financing/account teams - Identify opportunities to improve processes, reduce errors, and create a better
experience for both customers and internal teams - Maintain accurate records and protect confidential customer and financial
information - Manage and monitor assigned home improvement loan accounts through the full
sales and installation lifecycle, tracking account activity, financing information,
and outstanding items to timely resolution - Review customer contracts, loan information, transaction details, and account
documentation for accuracy and completeness - Reconcile account information across CRM, loan, financial, and business
applications, identifying discrepancies between systems and partnering with
Sales, Account Management, Operations, and Finance to resolve them
To be successful in this role, you need to have a certain amount of knowledge, skills and experience:
-
Experience in a sales-facing, account management, customer service, or sales
support role, including managing customer accounts or transactions from
initiation through completion - Experience reviewing contracts, customer agreements, loan documents, or other
financial/customer documentationE - Experience using CRM systems and other business applications to manage
customer or account information - Strong attention to detail and problem-solving skills, with comfort using data to
spot discrepancies or missing information and follow issues through to resolution - Excellent communication and relationship-building skills, including the ability to
collaborate with Sales, Operations, and Finance and explain financial and
account information in plain terms - Strong organizational skills with the ability to manage multiple accounts and
priorities - Experience in home improvement financing, consumer lending, or a similar
industry is a plus - Availability to work a Monday through Friday schedule of 8:00am to 5:00pm
This is not an accounting, budgeting, forecasting, or P&L management position. We are looking for someone who enjoys working with customers, managing accounts, reviewing contracts and documentation, working in CRM systems, and partnering directly with Sales and Operations.
Benefits:
- Competitive salary based on experience
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Paid time off
- Paid Holidays (8)
- Referral bonus
- Employee discount
About Victors Home Solutions
Protecting What Matters Most.
Victors Home Solutions is one of the Midwest’s leading home improvement companies, proudly serving homeowners across Michigan, Ohio, Kentucky, Indiana, and beyond. With nearly two decades of experience, we’ve built our reputation on quality workmanship, exceptional customer service, and a commitment to protecting what matters most.
From roofing repairs and replacements to seamless gutters and attic insulation, we provide homeowners with high-quality products, expert installation, and solutions designed to stand the test of time. Our commitment to our customers is backed by a 50-Year Leak-Free Guarantee, a free 21-Point Roof Inspection, and a BBB Accredited A rating.
But our success is about more than the work we do on homes. It’s about the people who make it possible. Victors is built on a culture of integrity, accountability, teamwork, and doing what’s right. We believe in investing in our people, recognizing great work, and creating opportunities for talented individuals to grow alongside a rapidly expanding organization.
As Victors continues to grow across the Midwest, we’re building a team of passionate, driven, and engaged people who take pride in their work and care about the customers and communities we serve.
Join Victors Home Solutions and be part of a growing organization committed to protecting what matters most—our customers, our communities, and our people.
Salary : $65,000