What are the responsibilities and job description for the : Hudson Gateway Association of REALTORS® (HGAR) Vice President of Member Experience position at Victoria Gillespie Consulting Group?
Lead the member experience for one of New York’s largest REALTOR® associations
Hudson Gateway Association of REALTORS® is looking for a Vice President of Member Experience to own how our members experience HGAR, from the first phone call to the last event of the year. This is a senior role on our executive leadership team, reporting directly to the CEO.
You’ll lead three areas: the Member Success Team, Professional Development, and the Events team. Your job is to take a fresh look at how we serve members, find what’s working and what isn’t, and make it better.
This is not a status quo role. It’s a people leadership role first.
What you’ll do
- Lead the Member Success Team across our offices, setting clear standards for responsiveness, accuracy and service
- Build and carry out a membership recruitment, retention and engagement strategy with measurable results
- Lead Professional Development, including education, online education and the professional standards grievance process
- Lead the Events team, including commercial, global and RPAC events, so every event has a clear purpose and delivers for members
- Set KPIs and use data, not anecdotes, to guide decisions on programs, services and member benefits
- Coach and develop your team, hold people accountable and build a positive, members-first culture
- Partner with Marketing, Government Affairs and Finance, and present to the CEO, Executive Committee and Board
Who you are
- A leader with a positive, can-do approach who can hit the ground running
- Someone who questions the status quo with purpose, not change for its own sake
- A manager who sets clear expectations and holds people to them, without micromanaging
- Someone who puts members first and follows through
What you bring
- Significant leadership experience in membership, customer experience, association management, hospitality or another service-focused organization
- Experience leading teams across multiple functional areas
- A track record of recruitment, retention, engagement or customer experience strategies with measurable results
- Experience building budgets and measuring results
- Comfort working with staff, volunteer leaders, members and partners
- Bachelor’s degree required. Association experience strongly preferred. REALTOR® industry experience, a master’s degree, RCE or CAE is a plus.
Why HGAR
This is a long-term leadership role with real room to grow within HGAR’s executive leadership. You’ll have the backing to build something lasting and the chance to shape a team around a members-first culture.
Compensation and benefits
- $150,000 to $185,000, based on experience
- Medical, dental and vision coverage, with multiple plan options
- 12 PTO days and 5 sick days, plus major holiday closures
- One remote day per week
This search is being conducted by Victoria Gillespie Consulting Group on behalf of HGAR. HGAR is an equal opportunity employer.
Pay: $150,000.00 - $185,000.00 per year
Work Location: In person
Salary : $150,000 - $185,000