Outreach Coordinator-Nor/Central California Region

WHY VICTOR?

• • Learning Organization: Victor provides the best training for new grads and clinicians looking to begin their career!
  • Leadership Development: Victor provides employees leadership training and promotes within! Many of our executive leadership team have been promoted from entry-level positions!
  • Reimbursements: Victor provides reimbursements for license registration fees, CEUs, travel, internet/cell phone usage and more!
  • Loan Forgiveness: Victor employees can apply for Public Service Loan Forgiveness! 

Job Summary:

Under the direction of the Director of Innovation, the Outreach Coordinator facilitates referrals and client assignments for enhanced care management (ECM) between Agency providers and Medi-Cal managed care plans. The Outreach Coordinator is responsible for following outreach and engagement protocols and employing motivational interviewing techniques to encourage clients to consent to participate in enhanced care management program. The Outreach Coordinator is also responsible for ensuring clients who do consent to participate are referred and connected to the best provider who can address their whole-person needs, as appropriate.

Essential Functions:

1. Conducts outreach and engagement activities following Agency protocols to facilitate linkage to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
2. Serves as the day-to-day contact for managed care plans and network providers to address questions about the status of referrals or cases.
3. Gains a deep understanding of the Full Circle provider network to support appropriate referrals.
4. Attention to detail to monitor client assignment and complete tasks in line with required timeframes established in Full Circle P&Ps.
5. Ability to engage clients in multiple modalities, including text, email, telephone and possibly in person.
6. Escalates issues appropriately to the Network Operations Director and provides input into continuous quality improvement efforts.
7. Completes all documentation in the required electronic system within the timeframes established.
8. Attends meetings with managed care plans and providers as assigned.
9. Attends weekly staff/team meetings and supervision.
10. Attends training as assigned.
11. Completes other duties as assigned.

Minimum Required Education and Experience:

1. Must possess three years’ working experience in Behavioral Health, Social Services, Mental Health or related field.
2. High School Diploma or GED required.
3. Must have demonstrated excellent customer/employee relations skills.
4. Must have superior communication skills including writing (including editing), vocabulary, grammar, spelling and punctuation.
5. Must have proficiency and knowledge of PC hardware/software operations and applications including Microsoft Word and Excel.

Position/Program Requirements:

1. Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Policy: Motor Vehicle Operating Standards.
2. Must be physically and mentally fit in accordance with the Agency’s Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test and drug screening test.
3. Must be willing to complete a personal background investigation conducted by the State of California.
4. Must be willing to work within a culturally integrated workplace and be willing to respect human differences based upon protected classes as defined by state, federal and local laws, or any other condition that distinguishes people from one another.

Physical Requirements:

1. Have an adequate range of body motion and mobility to work in an office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently.
2. Physically able to walk up and down stairs routinely.
3. Must be able to sit for prolonged periods of time in a vehicle (may be up to 100 miles driving distance).
4. Requires the ability to utilize computer and telephone systems, which includes the coordination of eye and hand and fine manipulation by the hands and fingers for typing, writing and working with files.

Desired Qualifications:

1. Prior experience as a Community Health Worker, Peer Support Specialist or Medical Assistant or similar role.
2. Multilingual capabilities preferred but not required.

Salary Range: $21.51/hr - $29.58/hr DOE (actual salary is dependent on verification of applicable experience above the minimum qualifications for the role)

• Additional $1.00 - $3.00 per hour for Education   
• Additional $1.92 per hour for Bilingual in Spanish 

Benefits:

• Low-cost Medical, Dental and Vision
• Life Insurance plan for employee and family
• 8 Paid Holidays, PTO and Sick pay
• Retirement Savings Plan (403B)
• 100% Employer Funded Retirement Plan
• Employee Assistance Program
• Mileage Reimbursement
• Working Advantage Discount Program
• Verizon Wireless Discount
• Tuition Assistance
• Employee Referral Bonus Program
• Wellness Benefit