Customer Care Representative - Surrey, BC (On-site)

Job Description Job Title: Customer Care Representative Location: Surrey, BC (On-Site) Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the "Victory Joint." Today, it's a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140 countries, Victaulic serves various industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers a wide range of products, solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500 employees and 700 sales reps., Victaulic continues to innovate and exceed customer expectations worldwide. For more information, visit www.victaulic.com. Job summary As a customer care representative, you will communicate with customers via phone and e-mail. You will enter customer orders, and assist customers with stock checks, pricing requests and general inquiries. You will be using an AS400 based system as well as web-based applications. You will provide assistance to our outside sales team and will work with our supply chain and distribution partners. Your position requires an ability to work in a fast-paced demanding environment with attention to detail and strong organizational skills. Core responsibilities: Process customer orders on web based and BPCS (AS400) system. Respond to internal and external customer inquiries in a timely manner. Expedite and source product to ensure that customer requirements are met. Deliver above and beyond customer service in a fast-paced environment. Collaborate with internal departments to facilitate customer needs. Qualifications: 3-5 years’ experience in customer relations Exceptional verbal and written communication skills Ability to meet deadlines, prioritize and multi-task Proven people skills Ability to build and maintain strong customer relationships A high degree of emotional intelligence and business integrity Willingness to be a team player while working independently with little direction Decision-making, problem resolution and creative thinking skills Familiarity with MS Office Applications University degree or college diploma preferred Salary: $50 – 65k Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds. Victaulic is committed to providing equitable opportunities to all applicants and welcome applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at hr.canada@victaulic.com and we will work with you to meet your needs. #LI-JL1 Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.