What are the responsibilities and job description for the Server Assistant position at Viceroy Hotels and Resorts?
Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
Location
Viceroy Chicago, IL
Overview
We are currently seeking a Server Assistant to join our team and have a positive, service-oriented attitude and a desire to contribute to the team. Supporting servers in satisfying guest needs by taking direction and helping to serve all items.
Responsibilities
Scope of this position:
• Maintain a constant knowledge of menu items
• Verify food matches the orders on tickets
• Listen to, and promptly act to resolve guest issues and requests
• Hold effective communication with management and peers
• Support all food & beverage outlets when needed/asked
• Ensure uniform, grooming, and hygiene standards meet the requirements set forth within the associate handbook
Qualifications
Qualified candidates will possess the following:
• Ability to deliver exceptional guest service experience
• Must be knowledgeable about local area
• Communicating within F&B and with other departments regularly and effectively
• Move, lift, carry, push, pull, and place objects weighing up to 15 lbs. frequently and up to 75 lbs. occasionally
• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, Overnights, weekends, and holidays.
• Must be able to communicate in English (spoken and written)