Concierge / Administrative Assistant

Ponte Vedra Beach, FL | Onsite

About This Role

As a Concierge / Administrative Assistant, you are often the first point of contact for residents, visitors, team members, and prospective residents. This role helps create a welcoming, organized, and responsive experience by providing exceptional customer service and administrative support to residents, executive leadership, and the broader community. Success in this role means building trusted relationships, managing multiple priorities with professionalism, and ensuring daily operations run smoothly and efficiently.

What You'll Do

• Serve as a welcoming and professional resource for residents, visitors, vendors, and team members. 
• Provide administrative support to executive leadership and administrative departments through correspondence, reports, mail processing, and document preparation. 
• Answer and direct phone calls, respond to inquiries, and connect residents and guests with the appropriate departments and services. 
• Coordinate incoming and outgoing mail, package distribution, shipping services, and related resident communications. 
• Maintain resident databases, directories, records, and community communication platforms, ensuring information is accurate and up to date.
• Support community initiatives, events, publications, and administrative projects as assigned. 
• Assist with emergency preparedness activities, including maintaining documentation and supporting hurricane preparedness processes.
• Learn and utilize community software programs and technology tools to support resident services and operational excellence.

Skills You Need

Must-Have Skills

• High school diploma or equivalent.
• Three or more years of experience in an administrative, receptionist, concierge, or customer service role.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities while maintaining a positive and professional demeanor.
• Strong interpersonal skills and a commitment to delivering exceptional customer service.
• Ability to maintain confidentiality and exercise sound judgment.

Nice-to-Have Skills

• Experience working in senior living, hospitality, healthcare, or luxury residential communities.
• Notary Public certification or willingness to obtain certification.
• Experience working with resident management systems or community platforms.
• Experience supporting executive leaders or administrative departments.
• Bilingual communication skills.

Education: Degree not required if you have relevant skills and experience.

How You'll Grow Here

In your first 12-24 months, you'll have opportunities to:

• Expand your knowledge of senior living operations and resident services.
• Develop expertise in administrative operations, community communications, and customer experience.
• Build skills in technology platforms, project coordination, and executive support.
• Participate in professional development and ongoing training opportunities.
• Take on expanded responsibilities supporting community initiatives and operational excellence.

Compensation & Benefits

Pay: Competitive compensation based on experience, skills, and qualifications.

Additional Compensation

• Holiday Bonus
• Scholarship Opportunities
• Free Lunch
• Employee Recognition Programs

Benefits Snapshot

• Medical, Dental, and Vision Insurance
• Retirement Savings Plan
• Paid Time Off
• Employee Assistance Program
• Life Insurance and Supplemental Benefits
• Professional Development Opportunities

WHY VICAR'S LANDING?

At Vicar's Landing, every team member plays an important role in creating an exceptional living experience for our residents. As a Concierge / Administrative Assistant, you'll serve as a trusted resource and welcoming presence for residents, visitors, and team members while helping support the daily operations that keep our community running smoothly.

When you join our team, you become part of a culture built on respect, teamwork, and hospitality. You'll work alongside dedicated professionals, develop valuable customer service and administrative skills, and make a meaningful difference in the lives of residents every day.

If you're looking for a rewarding role where your contributions matter, your work is valued, and every day brings an opportunity to serve others, we'd love to meet you!

Equal Opportunity Employer

Vicar's Landing is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities for all employees and candidates.