Service BDC Representative - Boerne, Tx

Service BDC Representative – Automotive Call Center (1–2 Years Experience Required)

Vaughan Automotive Group | Boerne, TX | Full-Time | In-Person

Compensation

• $16–$18/hour base pay (bilingual English/Spanish earns higher base)
• Uncapped performance bonuses
• Top performers have earned $5,700 in bonuses in a single month

About the Role

Vaughan Automotive Group is hiring an experienced Service BDC Representative to join our high-performance call center team in Boerne, TX.

This is not an entry-level position. We're looking for a call center professional with 1–2 years of experience who knows how to work a high-volume phone environment, meet KPIs, and turn conversations into booked appointments — consistently.

If you're competitive, results-driven, and ready to be rewarded for your experience, this is the role for you.

What You'll Do

• Handle inbound service calls and convert them into scheduled appointments
• Execute outbound call campaigns — up to 200 calls per day
• Schedule, confirm, and manage appointments in our CRM/DMS system
• Reconnect with missed appointments and no-shows
• Recommend vehicle maintenance based on history and manufacturer guidelines
• Deliver professional, knowledgeable customer service on every call
• Meet and exceed daily, weekly, and monthly performance targets

Required Qualifications

• 1–2 years of call center, BDC, or high-volume phone experience
• Proven track record of meeting or exceeding KPIs
• Strong verbal communication skills — confident, professional, and persuasive
• Ability to handle high call volumes in a fast-paced environment
• Basic computer skills and CRM/DMS familiarity preferred
• Reliable commute to Boerne, TX (in-person role)

Preferred Qualifications

• Automotive or dealership BDC experience (strong advantage)
• Bilingual in English and Spanish (higher base pay available)
• Experience with appointment scheduling or customer follow-up campaigns

Schedule

Monday–Friday with flexible shift options:

• 7:00 AM – 4:00 PM
• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM
• 11:00 AM – 8:00 PM

Alternating Saturdays required.

Benefits & Perks

• Uncapped bonus structure — your effort drives your paycheck
• Flexible weekday shift options
• Ongoing coaching and leadership development
• Real career growth opportunities
• Family-owned company with a strong team culture

About Vaughan Automotive Group

Vaughan Automotive Group is a family-owned dealership group based in Boerne, TX. We believe in rewarding performance, investing in our people, and building a team that wins together. Our BDC is a key driver of our service department's success — and we're looking for experienced professionals who take that seriously.

Apply now at www.goteamva.com

Vaughan Automotive Group is an equal opportunity employer.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $16 - $18