What are the responsibilities and job description for the Dispatcher- Staffing Coordinator position at Vic The Picc?
We are a Medical Service Provider based out of Lodi. We are open for business, 24 hours a day, 7 days a week and 365 days a year. The dispatch position is rotated between our other dispatchers so that no one works too many consecutive days during the week. Our dispatchers take intake calls, receiving facility and patient details and then send out the appropriate nurse to service those facilities.
~Full time - Rotating shift~
Shifts:
7a-4p, 9a-6p, 11a-8p, 3p-midnight
Essential Functions:
- Answer calls and intake patient information
- Follow strict HIPAA guidelines
- Retrieve information regarding facility and service needed
- Send calls out to the appropriate nurse.
- Track ETA's, actual time or arrival, and completion of service of nurses in the field
- Office duties such as filing, faxing, scanning ect.
Candidate must possess the following qualities:
- Strong communication skills
- Customer/Client Focus
- Attention to detail
- Ability to multitask
- Flexibility in the workplace is a must
- Computer literacy
- Be able to work independently
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.
Position Type/Expected Hours of Work
Full-time. Hours will vary, rotating shift is mandatory in this role. (8 hour work days)
Required Education & Experience
- High school diploma
- At least 1 year office experience preferred