What are the responsibilities and job description for the Customer Support Specialist position at Vibration Mountings Controls, Inc.?
Job Type
Full-time
Description
The Customer Support Specialist, reporting to the Customer Experience Manager, will play a key role in building and maintaining strong customer relationships. This individual will be responsible for processing sales and production orders, addressing customer inquiries, and ensuring timely resolutions for both internal and external stakeholders. Utilizing technology and collaborating across departments, the Customer Support Specialist will help deliver accurate and efficient customer support.
Essential Job Responsibilities not limited to :
Relationship Management
Establish and build strong relationships with customers to promote a positive customer experience
Proactively communicate production changes to customers
Respond to customer inquiries in a timely manner
Provide pricing to customers when needed
Exude the proper sense of urgency based on the needs of the customer
Collaboration
Exemplify teamwork and provide exceptional support to internal and external customers
Record customer changes and process appropriately through production
Escalate concerns and involve proper departments when needed
Process Management
Handle day-to-day activities of assigned account list and serve as liaison between customer, quality, engineering and manufacturing departments
Accurately process and verify purchase orders
Estimate delivery times on orders, factoring in lead time and track through the production process
Monitor production processes for communication purposes including fulfillment, shipping and logistics requirements
Data Management and Technology
Manage CRM and meet all requirements for effective data management
Run daily reports to track orders and act accordingly
Maintain and communicate through a shared group box for all customer inquiries
Manage customer data within company systems including ERP & CRM systems
Perform account maintenance duties for customers including portal management
Requirements
Competencies :
Strong interpersonal skills with a proactive customer service approach
Excellent verbal and written communication
Detail-oriented with strong organizational skills
Proficient in Microsoft Office, CRM, and ERP
Qualifications :
High school diploma or equivalent (AA degree a plus)
1 year of administrative experience in manufacturing
Experience with ERP systems (e.g., Epicor / Kinetics a plus)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Support Specialist?
Sign up to receive alerts about other jobs on the Customer Support Specialist career path by checking the boxes next to the positions that interest you.
