What are the responsibilities and job description for the Dental Patient Services Representative position at Vibrant Health KC?
SUMMARY OF POSITION
The Dental Patient Services Representative (PSR) is the crucial link between patients and dentists. This position handles scheduling patient appointments, greeting patients and completing the check in/check out procedures.
ESSENTIAL JOB DUTIES
- Managing inbound and outbound calls.
- Greeting patients as they enter the clinic.
- Scheduling patient appointments.
- Completing patient check in/check out procedures.
- Ensuring smooth patient flow.
- Assisting with telephone calls received at the clinic when the Call Center team needs assistance.
- Handling in-person and over-the-phone requests from parents and guardians.
- Working closely with Vibrant Health clinical care teams to ensure professional, responsive and courteous customer service.
- Performing administrative and clinical support duties.
- Adhering to HIPAA regulations.
- Carrying out Vibrant Health’s mission: We provide access for all to integrated and high-quality care that fosters health beyond our walls.
- Accepting and using supervision, direction and consultation to maximize available resources in the completion of work duties.
- All job responsibilities will be carried out under the direction of the organization’s policies and procedures.
- Additional responsibilities may be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Two years’ relevant work experience.
- Proficiency in use of personal computers and Microsoft Office Suite (Word & Excel).
Individual must:
- Develop rapport with patients and their families, community and other healthcare professionals.
- Exhibit a professional and respectful demeanor.
- Work successfully independently and within a team, shifting tasks, prioritizing tasks and problem-solving daily.
- Demonstrate excellent customer service, helpfulness, and a positive attitude.
- Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
- Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
- Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
- Exhibit experience and working knowledge of local community resources.
- Hold current driver’s license and reliable transportation.
- Travel to all parts of the facility and throughout the community.
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
- Bilingual in English and Spanish.
- Medical or dental setting work experience.
- Experience with Electronic Medical Records (EMR).
- Familiarity with dental terminology.
SUPERVISORY RESPONSIBILITY
None
Americans with Disability Specifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must frequently lift and/or move materials that may weigh up to 40 pounds.
Work Environment
Work environment characteristics described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
- Must have manual dexterity and experience to perform handwritten paperwork, recordkeeping, and filing.
- Prolonged sitting, standing, or walking may be required.
- Frequent bending/stooping, squatting, reaching above the shoulders, twisting and turning, kneeling, and pushing/pulling may be required.
- Employment is contingent upon successful clearance from Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations, TB testing, pre-employment drug testing, and verification of Hepatitis-B, flu and COVID-19 immunizations.
- Occasional evening and weekend availability is required.
Trauma Informed Care
At Vibrant Health, we understand that many, if not most, people have experienced trauma in their lives. We have made a commitment to trauma informed care and support and educate team members continued development of understanding of how trauma affects individuals and coping strategies. We expect employees to incorporate their understanding about trauma into interactions with our patients and families, clinic visitors, and with each other.
Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans.
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