What are the responsibilities and job description for the SRE Ops Manager position at Vibotek LLC?
Job Title : SRE Ops Manager
We are looking for a high-impact SRE Ops Manager who can lead independently, drive critical support initiatives, and communicate effectively with senior stakeholders and clients. If you're someone who can both speak and do, this is the role for you.
Key Responsibilities
We are looking for a high-impact SRE Ops Manager who can lead independently, drive critical support initiatives, and communicate effectively with senior stakeholders and clients. If you're someone who can both speak and do, this is the role for you.
Key Responsibilities
- Own and drive resolution of production issues end-to-end
- Proactively identify issues using observability and monitoring tools
- Lead major incident triage involving senior leadership (VPs/SVPs)
- Troubleshoot across the entire tech stack: Application, Database, Infra (Containers/Cloud), and Network
- Correlate data from various sources (logs, dashboards, recent changes) to determine root cause
- Deliver strong client communication and stakeholder management
- Proven production support experience with observability/SRE expertise
- Tools: Splunk (incl. APM & O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
- Infra & Cloud Debugging: VMs, Containers (Docker/Kubernetes), AWS, PCF, Azure
- Proficiency in network, firewall, API gateway, Linux/Unix
- Exposure to APM tools, NMON, Wireshark, UEM, Synthetic Monitoring
- Excellent communication - must be able to lead and speak confidently during high-stakes incidents
- Comfortable working in a 24x7 environment
- Experience with ServiceNow, AIOps, and automated playbooks
- Development knowledge in Java, Python, and databases like Oracle, Cassandra, SQL Server, MySQL, MongoDB
- DevOps profiles focused only on CI/CD tools, infra provisioning, or dashboard setup