What are the responsibilities and job description for the Customer Service Specialist position at Vibes And Verbs?
Department: Vibes And Verbs
Location: Boston, MA
Compensation: $60,000 - $67,000 / year
Job Description
We are seeking a Customer Service Specialist to join our dynamic team in Boston, MA. This role is ideal for a professional who excels in problem-solving, communication, and building rapport with customers. The successful candidate will handle inquiries, resolve issues efficiently, and ensure that every customer interaction reflects our commitment to excellence.
Key Responsibilities
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Provide accurate product and service information to clients
Resolve customer issues efficiently while maintaining a positive and professional attitude
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction and operational efficiency
Identify opportunities for process improvement and enhanced customer experience
Qualifications
High school diploma or equivalent; bachelor’s degree preferred
Minimum of 2 years’ experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office Suite and CRM software
Ability to work independently and as part of a team in a fast-paced environment
Benefits
Competitive salary ($60,000 – $67,000 per year)
Opportunities for professional growth and career advancement
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
Ongoing training and skill development programs
Salary : $60,000 - $67,000