What are the responsibilities and job description for the Customer Account Representative position at Vibes And Verbs?
Department: Vibes And Verbs
Location: Cleveland, OH
Compensation: $58,000 - $64,000 / year
Job Description
We are seeking a motivated and detail-oriented Customer Account Representative to join our team. In this role, you will be responsible for managing client accounts, ensuring customer satisfaction, and supporting our clients’ needs through proactive communication and problem-solving. You will serve as the primary point of contact for customers, working closely with internal teams to deliver exceptional service.
Key Responsibilities
Responsibilities
Serve as the main point of contact for assigned customer accounts.
Manage client relationships to ensure long-term satisfaction and retention.
Process and track customer orders, inquiries, and service requests.
Coordinate with internal departments to address client needs promptly.
Identify opportunities to upsell or cross-sell products and services.
Maintain accurate records of client communications and account details.
Resolve customer issues in a timely and professional manner.
Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
2 years of experience in account management, customer service, or related roles.
Strong communication and interpersonal skills.
Excellent organizational skills with the ability to manage multiple accounts.
Proficiency in Microsoft Office Suite and CRM software.
Problem-solving mindset and customer-focused attitude.
Benefits
Competitive salary based on experience ($58,000 - $64,000).
Opportunities for professional growth and career advancement.
Comprehensive health, dental, and vision insurance.
Paid time off and company holidays.
Retirement savings plan with company match.
Supportive and collaborative work environment.
Salary : $58,000 - $64,000