Software Quality Assurance Manager

ViaPath is seeking a Software Quality Assurance Manager to join our team. The ideal candidate will have strong software quality assurance tools and best practices experience, along with a solid technical background and understanding of software development fundamentals. Candidate must be proficient in automated software testing and working in an Agile development environment. Previous testing, troubleshooting and coding experience in a QA, Development or other technical role is a requirement for success in this position.

The primary function of this role will be to manage the QA staff of onsite, remote, near shore and offshore members. Developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. Work with the team to complete all aspects of automated and manual software testing from requirements review, through test environment setup and configuration, to test case creation/execution and post-release support.

This is a hybrid based opportunity. Position can be based at one of the following ViaPath offices: Dallas, TX, Altoona, PA, or Mobile, AL.

Manage the QA team including hiring, training, scheduling, attendance, and guidance for continuous improvement.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Implement and maintain performance monitoring programs including weekly and monthly monitoring to verify testing is being performed to standard.
• Reviewing the test cases to ensure the team is using accurate scenarios.
• Communicate deficiencies and opportunities to Director of Engineering.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Execute SQL queries to verify test results in database management systems such as Microsoft SQL Server, Oracle and MariaDB.
• Meet or exceed individual/team objectives, sprint deadlines and customer delivery deadlines.
• Contribute to the continuous improvement of the QA and Agile teams' processes.
• Fully participate in the ViaPath Agile process, which includes grooming, daily standup, planning, demo and retrospective meetings.
• Performs any other related duties as assigned.

• Bachelor's degree (BS) in Computer Science or related technical field from a four-year college preferred; equivalent years of demonstrated experience will be considered in lieu of degree.
• A minimum of 8 years of software engineering experience.
• Experience in a leadership or supervisory role preferred.
• Demonstrated experience in writing and revising policy and procedures as needed.
• Ensure a consistent, scalable testing management process including test automation, test design, and test execution to deliver high-quality software
• Drive and install a focus on quality and excellence within the QA function
• Experience with automation development tools and technologies required. Preferred experience using Selenium Grid, GitLab, Git Extensions, Jenkins, Eclipse, Maven or TestNG. Understanding of JSON and XML file formats.
• Proficiency in SQL.
• Extensive manual testing experience working in an Agile environment and performing various types of testing, such as functional, regression, smoke, integration, load and performance.
• Exceptional debugging skills and ability to identify root causes of test failures. Ability to solve complex technical challenges and implement technically sound solutions.
• Experience testing web applications and with SOAP/REST API testing.
• Ability to learn quickly, transition between tasks daily and work under tight deadlines which may require off-hours.
• Must be accurate and detail-oriented while managing multiple responsibilities and working with in-person and remote team members.
• Effective presentation and verbal/written communication skills.
• Knowledge of or experience in the following areas is a bonus: load balancing, microservice architecture, DevOps tools/methodologies such as Docker and working with a CI/CD pipeline in a cloud-based environment.

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.