Client Services - Business Travel - Senior Manager

Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Role Overview

In this role, you will play a key part in our Business Travel team, specializing in immigration-related travel support. You will provide expert guidance, immigration support, and client relationship management to enhance and streamline the business travel experience for our clients.

Key Responsibilities (including but not limited to)

• Serve as the primary point of contact for clients with employees traveling for business, delivering high-quality service and support.
• Communicate regularly with clients to provide updates on travel assessments, address questions, and ensure overall satisfaction.
• Build and maintain strong client relationships to support long-term partnerships and business growth.
• Act as an immigration subject matter expert for business travel matters, ensuring compliance with applicable laws and regulations.
• Partner with internal product teams to ensure immigration-related content on the platform is accurate and up to date.
• Conduct detailed assessments and provide guidance on visas, work authorization, and compliance requirements related to business travel.
• Collaborate with clients to develop immigration strategies that minimize risk for both the company and the employee.
• Stay current on global immigration laws and trends, offering timely insights and recommendations.
• Provide expert advice to support effective planning and execution of international business travel.
• Identify and pursue growth opportunities within existing client relationships.
• Expand client engagement and contribute to revenue growth.
• Monitor market trends and the competitive landscape to identify opportunities for expansion.
  
  

Project & Advisory Work

As an immigration subject matter expert, you will contribute to a variety of initiatives, including:

• Business traveler technology implementations
• Business traveler data analysis
• Governance support (including process mapping and policy development)
• Business development efforts, including thought leadership, marketing materials, proposals, and client presentations
• Supporting Business Traveler Services leadership in executing growth initiatives
  
  

Additional Responsibilities

• Manage a dynamic and evolving client portfolio, with opportunities to expand engagements alongside senior leadership.
• Mentor and support team members, fostering a collaborative and results-driven environment.
• Contribute to training and development initiatives to promote a strong learning culture.
• Apply immigration expertise and innovative thinking to deliver value to clients and the organization.
• Support ongoing digital transformation initiatives within the business.
• Drive the successful delivery of multiple engagements, ensuring quality, timeliness, and budget alignment.
• Maintain high levels of client satisfaction across all engagements.
• Contribute to a positive, inclusive, and engaging team environment.
  
  

Preferred Qualifications

• Project management experience is a plus, but not required
• Experience with Posted Worker Directive–related matters is a plus
  
  

Additional Information

• Hybrid and remote work options available, depending on location and business needs
• Compensation Range: $124,300 - $ 204,000
  
  

We are an equal opportunity employer and do not discriminate based on any legally protected status.

Please note: AI may be used as part of the application process.