What are the responsibilities and job description for the Travel Customer Service position at Viajemos solas pero en Grupo?
We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.
Key Responsibilities
Key Responsibilities
- Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
- Manage booking updates, itinerary changes, cancellations, and special travel needs
- Share clear and accurate information regarding destinations, travel requirements, and agency procedures
- Proactively check in with clients to confirm details and address any concerns
- Resolve issues efficiently while maintaining a positive and supportive approach
- A strong communicator with a customer-first mindset
- Experienced in customer service (travel, tourism, or hospitality experience is a plus)
- Well-organized, reliable, and comfortable handling multiple requests at once
- Tech-savvy and able to adapt quickly to new systems and tools
- Passionate about travel and helping clients enjoy seamless experiences
- Fully remote position with flexible hours
- Training and ongoing support to help you succeed
- Career growth opportunities within a growing travel agency
- Access to travel benefits and exclusive industry discounts
- A collaborative and supportive team culture