SWITCHBOARD OPERATOR

Employment Opportunity

Switchboard Operator

Job Description:

VIA Visually Impaired Advancement is seeking a per diem Switchboard Operator. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital.

Shift times may include daytime, evening, weekend and overnights. Ability to work holidays as scheduled. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24 hour switchboard.

Essential Functions:
• Direct callers to desired area
• Execute hospital emergency codes
• Contact on-call physicians, medical and surgical teams, and key hospital staff
• Provide communication support to hospital staff
• Provide patient information as requested
• Provide general information to all patients, visitors, and VA staff

Additional Responsibilities:
• Review SOP’s, directives, and training material as needed
• Convey updates and changes to colleagues and supervisors
• Support supervisor with providing value to all VA customers and stakeholders
• Provide digital pagers and keys for secured areas as needed
• Read office communication and respond as appropriate

Competencies:

• Demonstrate basic keyboarding and computer skills
• Proficient in use of assistive technology
• Demonstrate excellent internal and external customer service
• Maintain confidentiality and professionalism in a fast-paced environment
• Comfortable communicating with individuals in crisis or experiencing high levels of stress
• Effectively work with individuals of diverse backgrounds
• Effectively communicate with colleagues, customers, vendors and/or outside agencies
• Prioritize demands and respond accordingly
• Demonstrate detail orientation in completion of duties
• Apply agency standards in performance of position duties
• Demonstrate ability to problem solve when faced with ambiguity
• Ability to work independently

Qualifications:
• High school diploma or equivalent

• Minimum of 6 months in switchboard operation in a hospital setting or related experience

• Ability to provide documentation of legal blindness preferred

VIA is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (716)882-1025.