What are the responsibilities and job description for the Desktop Support Technician L2 US position at VIA University College?
Job Title: Desktop Support Technician
Job Type: Full-Time
We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.
Key Responsibilities:
Why Join Us?
This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.
Job Type: Full-Time
We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The ideal candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.
Key Responsibilities:
- Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
- Troubleshoot and resolve issues on Windows, macOS, and mobile devices
- Manage hardware refreshes, warranty repairs, and equipment redeployment
- Handle printer installation, configuration, and break/fix support
- Oversee inventory, asset tagging, and depot operations
- Coordinate equipment shipments, returns, and asset reclaim
- Support executive/VIP users and perform AV system health checks
- Provide walk-up support and assist with onboarding new hires
- Maintain asset management systems and provide weekly inventory/outflow reports
- Collaborate with external vendors for hardware repairs and field dispatch
- Ensure all service requests and incidents are tracked and resolved in a timely manner
- Maintain compliance with internal standards and policies
- 3–5 years of experience in IT support roles
- Proficiency with Windows 10, macOS, and Microsoft Office Suite
- Imaging and deploying Windows OS
- Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
- Experience supporting networked printers and AV systems
- Familiarity with asset management and inventory tracking
- Outstanding customer service and interpersonal communication skills
- Strong organizational and multitasking abilities
- Ability to lift and move equipment up to 50 lbs
- Must have a valid driver’s license and access to a personal vehicle
- Experience in automotive manufacturing industry preferred
- MCP and/or A Certifications
- Experience in a help desk or call center environment
- Skilled in spreadsheet and reporting tools
- Strong written documentation and reporting abilities
- Experience supporting executive-level users
Why Join Us?
This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.