Manager of Fleet Services

GENERAL DESCRIPTION OF WORK:

Reporting to the Director of Fleet Maintenance and working as a team member with other department staff. The Manager of Fleet Services is a highly important and critical position that oversees, manages and directs a staff of highly skilled supervisors, union, and non-union technicians, shop attendants and administrative support staff in the cleaning, servicing, repair and quality control of VIA’s large bus paratransit van non-revenue support vehicles and equipment. This position is responsible for ensuring all feet vehicles and equipment are maintained to the highest level of safety, cleanliness, repair and performance required to reliably meet VIA’s daily service demands. This position oversees, manages and ensures all facets of vehicle and equipment maintenance is performed to the highest level of quality and minimally includes scheduled and unscheduled minor to major level mechanical, electrical, fareboxes, cameras, radios and visual, HVAC, paint and bodywork, repair, servicing, and cleaning. VIA’s maintenance department operates 24 hours per day, 365 days a year, which requires this safety sensitive position to be on call 24/7 to respond to operational needs.

ESSENTIAL FUNCTIONS:

Works with the Director of Fleet Maintenance and other VIA staff, provides leadership, communication, planning, implementation, and management of VIA’s large scale, fleet and equipment maintenance operations. Responsible for ensuring all vehicles and equipment are safe, dependable, clean, highly maintained, and ready to consistently support daily service requirements.

Manages, evaluates effectiveness, develops, and implements continuous adjustments to VIA’s preventative maintenance inspection program (PMI) to ensure the highest level of vehicle performance and dependability. Consistently monitors the program and makes the necessary adjustments to ensure on-time compliance.

Responsible for the employees’ oversight, review, adjustments, documentation, training, and enforcement of quality control through spot checks, procedures, positive leadership, and motivation of team members.

Reviews and work closely with other department managers to ensure proper instruction content and effective training of maintenance staff is being provided to support all maintenance efforts required to effectively meet operational goals.

Involved with the preparation and adherence to the vehicle and equipment maintenance operating and capital budgets.

Conducts cost/benefit analyses to identify effective methods of reducing maintenance costs. Responsible for identifying and requisitioning cost-effective parts, materials, supplies, and services necessary for vehicle maintenance operations.

Responsible for the accurate and detailed recording and monitoring of vehicle maintenance activities and expenditures using available maintenance tracking software.

Reviews, analyses, and makes necessary changes and adjustments to meet Key Performance Indicators (KPI’s) to ensure peak performance that supports the department’s goals and objectives.

Works with other staff performs the review and planning of all vehicle and equipment life cycle replacements to include research and development of fleet and equipment specifications.

Provides technical support to subordinates within and outside of the Fleet Maintenance Department. Coordinates efforts with VIA safety, security, training, and environmental personnel to meet, improve upon and sustain standards and regulations.

Responds to vehicle maintenance related issues raised by internal and external customers, and vendors. Creates and presents vehicle maintenance related presentations to internal and external customers.

Responsible for the development and implementation of Standard Operating Procedures (SOP’s) Technical and Campaign bulletins to ensure operational quality. Ensure proper administration of all VIA policies and procedures.

Responsible for addressing all Vehicle Maintenance employee issues to include pay and overtime, seniority staffing, analyses, hiring, training, supervision, scheduling, counseling, safety, discipline, morale, accountability, and productivity.

Maintains positive and collaborative relations with the represented workforce. Overall responsible for directing, coordinating, monitoring, and supervising the interpretation of the working conditions to ensure all maintenance activities are compliant with the Memorandum of Working Conditions of Hourly-Paid Employees. Addresses related to labor issues with labor representatives including the handling of grievances and discipline.

Stays abreast of first-aid, safety, and hazardous material regulations and procedures.

Reviews accidents and supports accident prevention programs. Constantly and consistently promotes safety and good housekeeping throughout VIA’s operations.

Ensure that employees are aware of Environmental Safety Management Systems (ESMS) policies and practices.

Ensures fleet operations compliance with all federal, state, and local vehicle related safety and environmental regulations.

Responsible for staying abreast of the latest developments in vehicle technology, vehicle and equipment related regulations, transit technology, training methods, and vehicle repair procedures.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

Associate degree in a related field or certification in diesel or automotive technology and ten (10) years’ experience in fleet and equipment maintenance operations with 2 years supervisory experience. Experience may be substituted in lieu of education on a year-for-year basis up to two years.

PREFERRED QUALIFICATIONS:

Hands on background as a heavy-duty vehicle mechanic with working knowledge of diesel engineers and alternative powerplants such as Compressed Natural Gas (CNG) and Electric.

Experience in a union environment.

ADDITIONAL REQUIREMENTS:

Thorough knowledge of the theory, methods, materials, and supplies used in vehicle maintenance activities.

Thorough knowledge of safety hazards and accident prevention methods are common to vehicle maintenance operations.

Understand and carry out oral and written instructions.

Plan, schedule, assign, and supervise the work of subordinates.

Prepare and maintain records and reports.

Manage large numbers of employees in normal and emergency situations.

Maintain professional and effective working relationships with VIA associates, subordinates, vendors, and representatives of outside agencies.

Ability to persuade actions from personnel at all levels of the VIA organization and individuals outside of the organization using considerable tact, discretion, and professionalism.

Effectively identify, research, and resolve issues of varying complexity.

Strong analytical skills, sound judgment and decision-making capability

Capable of working in a high intensity, transparent environment with rigid service quotas, goals, objectives, and a high degree of accountability.

Must possess and maintain a valid Texas Drivers License. Preferably and at will, to possess and maintain a valid Texas CDL (class B with a Passenger endorsement).

Ability to occasionally travel.

Must be able to maintain good work attendance.

Safety Accountability Statement:

• Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

• Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

• Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

• Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support all applicable VIA EEO Policies and Procedures.

PHYSICAL REQUIREMENTS:

Physical ability required to be mobile, bend, stoop, stand, reach and lift objects weighing 5-25 pounds such as files, supplies, equipment and large heavy reference manuals and books.

WORK ENVIRONMENTS:

Work involves exposure to dust, vapor, fumes, gases, noise, and unfavorable weather conditions.

Frequently walk, sit, stand, be around moving machinery, extremes in temperature/humidity, exposure to dust, fumes and gas, exposure to noise, requires simple grasping, fine manipulation and medium dexterity.

Able and willingness to report on workdays, evenings, overnight shifts, weekends, holidays, special events and inclement weather conditions, capable of operating 24 hours per day, 365 days per year on call basis and prepared to report for duty at any time if required.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.