What are the responsibilities and job description for the Air Freight Operations Specialist (m/f/d) position at VIA Logistic Group?
At Via Logistic, we move more than cargo — we move businesses forward. We deliver smart, reliable international logistics solutions, combining industry expertise with a proactive, client-focused approach.
About the Role
We are looking for an experienced and driven Air Freight Operations Specialist who combines strong operational expertise with a commercial mindset. This role is critical in ensuring smooth execution of air freight shipments while actively contributing to business growth and profitability.
You will have a direct impact on operational excellence, customer satisfaction, and company performance.
Key Responsibilities
Operations & Execution
- Manage Air Export and Import shipments end-to-end
- Handle in-transit shipments and ensure smooth coordination
- Perform shipment follow-ups and proactively resolve issues
- Issue and manage transport documentation
- Coordinate and execute booking processes (incl. regular allocations)
- Prepare and ensure all steps required to fulfill transportation requirements
- Oversee warehouse execution, ensuring correct loading/unloading instructions
- Ensure operational accuracy and excellence at all times
Customer & Service Management
- Provide high-quality customer service and communication
- Act as a key contact for customers, partners, and internal teams
- Ensure customer requirements are met efficiently and reliably
Commercial & Business Development
- Prepare quotes and pricing solutions
- Actively develop business by reaching out to own offices, agents, and partners
- Collaborate with product teams to maximize profitability
- Contribute directly to revenue growth and margin improvement
Process & Performance
- Drive continuous improvement of productivity and quality in physical handling processes
- Ensure efficiency across operations and identify optimization opportunities
- Take ownership of performance with a direct impact on company results
Your Profile
- Minimum 5 years of experience in Air Freight Operations
- Strong knowledge of export/import processes and documentation
- Experience in shipment coordination and customer handling
- Commercial mindset with ability to support business growth
- Fluent in English and Spanish
- Excellent communication and organizational skills
- Hands-on, proactive, and solution-oriented approach
What We Offer
- A role with real impact on operations and profitability
- Opportunity to grow your career and take ownership
- Dynamic, international environment
- The chance to develop business and grow with the company
Who You Are
- Ambitious and motivated to grow professionally
- Entrepreneurial mindset with drive to build and expand business
- Reliable, structured, and focused on delivering results