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Air Freight Operations Specialist (m/f/d)

VIA Logistic Group
Miami, FL Full Time
POSTED ON 4/13/2026
AVAILABLE BEFORE 10/5/2026

At Via Logistic, we move more than cargo — we move businesses forward. We deliver smart, reliable international logistics solutions, combining industry expertise with a proactive, client-focused approach.


About the Role

We are looking for an experienced and driven Air Freight Operations Specialist who combines strong operational expertise with a commercial mindset. This role is critical in ensuring smooth execution of air freight shipments while actively contributing to business growth and profitability.

You will have a direct impact on operational excellence, customer satisfaction, and company performance.

Key Responsibilities

Operations & Execution

  • Manage Air Export and Import shipments end-to-end
  • Handle in-transit shipments and ensure smooth coordination
  • Perform shipment follow-ups and proactively resolve issues
  • Issue and manage transport documentation
  • Coordinate and execute booking processes (incl. regular allocations)
  • Prepare and ensure all steps required to fulfill transportation requirements
  • Oversee warehouse execution, ensuring correct loading/unloading instructions
  • Ensure operational accuracy and excellence at all times

Customer & Service Management

  • Provide high-quality customer service and communication
  • Act as a key contact for customers, partners, and internal teams
  • Ensure customer requirements are met efficiently and reliably

Commercial & Business Development

  • Prepare quotes and pricing solutions
  • Actively develop business by reaching out to own offices, agents, and partners
  • Collaborate with product teams to maximize profitability
  • Contribute directly to revenue growth and margin improvement

Process & Performance

  • Drive continuous improvement of productivity and quality in physical handling processes
  • Ensure efficiency across operations and identify optimization opportunities
  • Take ownership of performance with a direct impact on company results


Your Profile

  • Minimum 5 years of experience in Air Freight Operations
  • Strong knowledge of export/import processes and documentation
  • Experience in shipment coordination and customer handling
  • Commercial mindset with ability to support business growth
  • Fluent in English and Spanish
  • Excellent communication and organizational skills
  • Hands-on, proactive, and solution-oriented approach


What We Offer

  • A role with real impact on operations and profitability
  • Opportunity to grow your career and take ownership
  • Dynamic, international environment
  • The chance to develop business and grow with the company


Who You Are

  • Ambitious and motivated to grow professionally
  • Entrepreneurial mindset with drive to build and expand business
  • Reliable, structured, and focused on delivering results

 

Salary.com Estimation for Air Freight Operations Specialist (m/f/d) in Miami, FL
$76,811 to $93,523
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