What are the responsibilities and job description for the Client Services Representative position at VIA Health Partners?
Job Details
Description
VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.
Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.
We provide excellent benefits including:
- Medical, Vision, and Dental plans through BCBS
- 28 days of Paid Time Off
- Excellent mileage reimbursement rate
- 403b Retirement plan with matching
- Focused programs honoring Veteran patients
- Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
- Best Orientation and Onboarding program you’ve experienced
- Seasoned Hospice leaders guiding your career growth
Summary
Supports the work of VIA Health Partners. Responsible for receiving all incoming telephone calls and assisting visitors while providing administrative services for the department or others who may need assistance.
Essential Functions
- Assumes responsibility for all incoming telephone calls to the organization
- Answers telephone calls, transferring calls & sending pages to appropriate staff, routing messages to staff, etc.
- Meets and greets all visitors.
- Provides light administrative support to Leadership or other departments
- Maintains phone pool calendar
- Conducts quarterly phone pool support meetings, if applicable.
- Conducts training for new phone back-up staff.
- Assumes responsibility for related duties as required or assigned
- Ensures that VIA Health Partner's professional reputation is maintained and projected.
- Assumes responsibility for professional development. Incorporates new information and methods into practice.
- May perform other duties as required.
Qualifications
Minimum Qualifications
- High School diploma or GED.
- Minimum of 2 years related experience working in an office environment, preferably in a Health Care facility. Working knowledge of Hospice concept of care required.
- Proficiency in Microsoft Office preferred, typing proficiency required.
