What are the responsibilities and job description for the Client Services Representative -Primary Care position at VIA Health Partners?
Essential Functions
May perform other duties as required.
Minimum Qualifications
- Manages incoming telephone calls for Primary Care.
- Answers calls promptly, transfers callers, creates and sends actions or encounters to the appropriate staff, and routes messages accurately.
- Provides routine administrative support to leadership and other departments.
- Places outgoing appointment-reminder calls to patients.
- Maintains expert working knowledge of applicable database systems and protects patient privacy.
- Uses active listening and critical-thinking skills to identify caller needs and processes each call according to applicable service-line guidelines.
- Receives, reviews, and accurately routes incoming faxes to the appropriate provider, clinical team, or administrative department in accordance with established office protocols.
- Follows up with specialists to confirm receipt of outgoing referrals and, when necessary, obtains the correct fax number and resends the referral.
- Performs related duties as required or assigned.
- Maintains and promotes the professional reputation of VIA Health Partners.
- Maintains professional development and incorporates new information and methods into practice.
May perform other duties as required.
Minimum Qualifications
- High School diploma or GED.
- A minimum of two years of related experience in an office environment, preferably in a healthcare setting. Working knowledge of primary and/or palliative care is preferred.
- Typing proficiency is required; proficiency in Microsoft Office is preferred.
- Excellent written and verbal communication and interpersonal skills. Demonstrates strong problem-solving and critical-thinking abilities; is organized, self-directed, and able to manage time effectively. Shows a high degree of sensitivity and an ability to coordinate and support interdisciplinary care. Committed to providing excellent service to internal and external customers and able to adapt positively to change.
- Reasoning Ability: Ability to address a variety of variables in situations with limited standardization and interpret various forms of instruction.
- Mathematical Ability: Ability to perform basic mathematical calculations, use decimals to compute ratios and percentages, and read and interpret graphs.
- Language Ability: Ability to read and understand a variety of written materials, including instructions and manuals; prepare memos and reports using correct grammar, spelling, and punctuation; and communicate clearly and professionally with appropriate pronunciation, pacing, and emphasis.