What are the responsibilities and job description for the Pizza Hospitality Operations Manager position at Via Della Slice Shop?
Job Summary
Via Della Slice Shop is seeking an experienced, organized, and guest-focused Pizza Hospitality Operations Manager to oversee front-of-house hospitality and daily service operations. The ideal candidate will lead service teams, coordinate dining and takeout activities, maintain operational standards, and ensure an efficient and welcoming experience for every guest.
Key Responsibilities
- Oversee daily hospitality and front-of-house operations.
- Lead, supervise, and support service team members during daily operations.
- Coordinate dining, counter, takeout, and pickup activities.
- Ensure guests receive friendly, professional, and timely service.
- Monitor order accuracy, food presentation, service quality, and guest satisfaction.
- Address customer questions, concerns, and service issues professionally.
- Coordinate with kitchen staff to support efficient and accurate order preparation.
- Assist with staff hiring, onboarding, training, coaching, and performance development.
- Coordinate staff assignments, shift coverage, and scheduling needs.
- Monitor POS transactions, cash-handling procedures, and daily service records.
- Monitor front-of-house supplies, packaging, utensils, and other service materials.
- Maintain clean, organized, sanitary, and presentable dining and service areas.
- Support opening, closing, and routine restaurant procedures.
- Collect guest feedback and communicate operational concerns and improvement opportunities to management.
- Assist with inventory coordination and ensure appropriate supplies are available for service.
- Monitor service workflows and identify opportunities to improve efficiency.
- Follow food safety, sanitation, workplace safety, and company procedures.
- Promote a professional, collaborative, and guest-focused team environment.
Qualifications
- Previous restaurant, pizza shop, hospitality, or food-service management experience preferred.
- Experience supervising and developing front-of-house or hospitality teams.
- Strong leadership, communication, and customer service skills.
- Excellent organizational and time-management abilities.
- Strong problem-solving and decision-making skills.
- Familiarity with POS systems and restaurant service operations.
- Knowledge of food safety and sanitation standards.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail, cleanliness, and service quality.
- Professional, dependable, and team-oriented work ethic.
- Ability to stand, walk, and perform operational duties for extended periods.
- Flexible availability, including evenings, weekends, and holidays as needed.
About the Company
Via Della Slice Shop is a pizza-focused restaurant dedicated to quality food, efficient service, and a welcoming guest experience. The business emphasizes hospitality, fresh preparation, teamwork, cleanliness, consistent service standards, and customer satisfaction.
Pay: $18.00 - $24.00 per year
Work Location: In person
Salary : $18 - $24