What are the responsibilities and job description for the Call Center Representative position at VHB?
Overview
ABOUT THE POSITION
We're seeking a Call Center Representative to help keep Delaware's transportation network running smoothly. In this role, you'll provide administrative and operational support by coordinating communications, dispatching maintenance requests, and serving as a key point of contact for engineers, emergency responders, government partners, and the public. This position plays an important role in supporting day-to-day transportation operations and ensuring timely response to roadway issues.
Responsibilities
- Serve as a primary point of contact by answering phone calls and responding to shared inbox inquiries from internal and external stakeholders.
- Coordinate and route maintenance requests to the appropriate teams using dispatch systems, work management software, and radio communications.
- Create, update, and track work orders using maintenance management systems.
- Communicate with engineers, emergency responders, maintenance personnel, and the public to support efficient transportation operations.
- Maintain accurate records and documentation related to service requests and operational activities.
- Participate in professional development opportunities to support career growth.
- Perform all work in accordance with applicable federal, state, and local regulations, as well as company policies and procedures.
Skills and Attributes
- Excellent verbal, written, and interpersonal communication skills.
- Proficiency with Microsoft Office Suite, including Outlook.
- Experience using work management systems such as Maximo and Tracker is preferred.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to work both independently and collaboratively as part of a team.
- Strong attention to detail and a commitment to providing excellent customer service
Qualifications
- High school diploma or equivalent required.
- Experience as an emergency dispatcher, emergency responder, or in a similar coordination or communications role preferred.
Applicants must be legally authorized to work in the United States without current or future employer sponsorship.
The hourly rate for this position is $18.50/hr. In addition, VHB offers a holistic benefits package which can be found here.
Building what’s next, together.
Our people make the difference. We foster a technology-empowered, people‑driven, future‑ready culture where agility, innovation, and collaboration shape how we work every day.
When you join VHB, you’ll find:
- Meaningful work on complex projects with real community impact
- A collaborative, inclusive culture that values curiosity and shared success
- Support to grow your skills and lead through change
- Learning and development supported by evolving tools and technologies, including AI
- Best-in-class benefits and a flexible, hybrid work environment
We’re growing across the East Coast and are consistently recognized as a great place to work. Ready to shape what’s next? Learn more about what sets our employee experience apart and connect with us.
VHB is a proud Equal Opportunity Employer. Since our founding, we have intentionally fostered a culture of inclusion and belonging, supported by deep-rooted core values, one of which is diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by law.
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Salary : $19