What are the responsibilities and job description for the Front Desk Agent position at VH Maliha Chicago Inc?
Description:Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to be the welcoming face of our organization. This role is essential in creating a positive first impression for our clients, visitors, and team members. If you enjoy providing excellent customer service and thrive in a dynamic environment, we invite you to join our team.Key Responsibilities:- Greet and assist visitors, clients, and staff in a courteous and professional manner- Manage check-in and check-out processes efficiently- Answer and direct incoming phone calls promptly and accurately- Handle inquiries and provide information about the organization and services- Maintain the reception area in a clean, organized, and welcoming condition- Manage scheduling, appointments, and reservations as needed- Perform administrative tasks such as data entry, filing, and correspondence- Ensure security protocols are followed and report any concerns to managementSkills and Qualifications:- High school diploma or equivalent; additional certification is a plus- Proven experience in customer service or front desk operations preferred- Excellent communication and interpersonal skills- Strong organizational and multitasking abilities- Proficiency in Microsoft Office Suite and basic office equipment- Ability to remain calm and professional under pressure- Attention to detail and problem-solving skills- Friendly, approachable demeanor with a positive attitudeJoin our team and be part of a company that values professionalism, teamwork, and growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed.Requirements:Education & ExperienceHigh school diploma or equivalent (required)Previous customer service or hospitality experience (preferred)Prior front desk or reservations experience a plusSkills & AbilitiesStrong verbal and written communication skillsFriendly, professional, and guest-focused attitudeExcellent customer service and problem-solving skillsAbility to multitask in a fast-paced environmentStrong attention to detail and accuracyBasic computer proficiency and data entry skillsJob KnowledgeExperience with hotel reservation and property management systems, including PEP (Property Engagement Platform) and OnQKnowledge of check-in and check-out proceduresUnderstanding of room types, rates, and availabilityFamiliarity with billing, payments, and cash handlingAbility to handle guest requests, complaints, and special accommodationsPhysical & Schedule RequirementsAbility to stand for extended periodsAbility to lift up to 25 lbsFlexible availability including weekends, holidays, evenings, and overnight shiftsPersonal QualitiesProfessional appearance and demeanorReliable, punctual, and adaptableRespect for guest privacy and confidentialityPreferred QualificationsMultilingual abilitiesKnowledge of local attractions and transportationPrevious hotel front desk experience
Salary : $15 - $19