Tractor Trailer Service Writer (Night)

Position Title: Service Writer – Tractor & Trailer Maintenance (Nights)
Location: Midland TX
Department: Fleet Maintenance
Reports To: Fleet Maintenance Manager

Position Summary:

The Service Writer plays a key role in supporting the repair and maintenance of tractors and trailers by serving as the communication link between drivers, mechanics, and the fleet management team. This role is responsible for creating accurate repair orders, tracking progress, and ensuring the timely completion of work while maintaining detailed service records and supporting operational efficiency in a fast-paced shop environment.

Essential Duties and Responsibilities:

• Repair Order Management: Open, update, and close repair orders in the TMT system, ensuring all relevant details such as unit number, mileage, reported issues, and repair instructions are clearly and accurately documented.
• Driver & Technician Liaison: Act as the first point of contact for driver-reported issues, accurately translating concerns into actionable repair orders and ensuring clear communication with mechanics.
• Work Coordination & Status Tracking: Communicate daily with technicians and the fleet manager to prioritize repairs, monitor job progress, and provide real-time updates regarding completion timelines, parts delays, or scope changes.
• Administrative Support: Maintain organized service files, parts orders, and inspection records. Ensure all documentation meets internal standards and DOT compliance requirements.
• Software & Data Entry: Utilize service software (TMT, Kissflow, etc.) to input work performed, track maintenance history, initiate purchase requests, and manage parts pickup or returns & warranty.
• Team Support & Special Projects: Assist with parts organization, fifth wheel tracking, flares, pressure washer upkeep, and other daily shop responsibilities as needed. Support the team with inventory counts, vendor communication, and special maintenance projects.

Qualifications:

• High school diploma or equivalent required
• 1–2 years of experience in a maintenance, fleet, or logistics environment preferred
• Strong written and verbal communication skills
• High attention to detail and organizational abilities
• Ability to multitask and thrive under pressure in a fast-paced shop setting
• Comfortable working in and around heavy-duty shop operations
• Proficient in-service tracking software, Microsoft Office, and data entry
• Must be able to lift up to 50 lbs, stand, and walk for extended periods

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

VoltaGrid is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Work Location: In person